Experience

Planters Bank

• United States
• Banking
• 1 - 100 Employee

• Help Desk Technician

  • Sep 2022 - Present



United States Department of the Army

• United States
• Government Administration
• 700 & Above Employee

• Army

  • May 2012 - Mar 2022

  Worked 5 years as a company level supply Sergent managing company budgets and making purchases for mission required equipment. Managed sensitive items with no loss. Worked 3 years as a staff non-commissioned officer ensuring company inspections were completed. Made purchases for overseas missions. Submitted large purchase requests and reviewed them for the company level. Coordinated numerous event's with setup. Worked 1 year as a Property book Non-commission officer. Managed 4.9 Billion dollars worth of equipment between 9 different locations. Fielded equipment to companies to ensure replacement of equipment was completed as needed. Worked 1 Year as a Warehouse Non-Commissioned officer. Helped manage, receive, and issue $12 million dollars worth of equipment to soldiers for training purposes. Show less



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Data Analyst

  • Feb 2006 - Apr 2012

  I worked as a Call center agent taking technical support calls for Verizon Business DSL. After 1 Year I was a data analyst. Data analyst responsibility: Review customer feedback, Create coaching tools with stat's for managers to improve agents and Assist front line agents with customer issues as needed. After working as an analyst for 2 years I worked as a manager. Responsibilities: ensure hours were correct, coach and mentor, assist with higher-level technical support, and speak with customers when they requested a supervisor. Level 3 Agent Responsibilities: Assist 3 agents at 1 time with front line calls and questions. Approval to escalate phone calls to field maintenance. Show less