Quality Improvement Specialist

• Jun 2017 - Present

New England QIN-QIO contracted by CMS to provide QI Support to Medicare Beneficiary Providers New England QIN-QIO contracted by CMS to provide QI Support to Medicare Beneficiary Providers

Administrator

• Apr 2016 - Feb 2017

• Responsible for managing all operations of this 60 bed 4-star skilled nursing facility• Established strong financial systems to control labor costs and routine expenses• Implemented an employee incentive and retention program to retain nursing staff and attracted new nurses• Developed innovative programs to reduce departmental overhead expenses, • Credited with increasing average daily census from 80% to 91 - 95%• Maintained an attractive and safe environment for residents and staff• Achieved a deficiency-free annual survey• Investigated and promptly resolved resident concerns• Established excellent relationship with residents, family members, facility staff and vendors• Served as HIPAA compliance officer• Developed and updated facility policies and procedures

Administrator in Training

• Oct 2015 - Jan 2016

• Completed an extensive 500-hour administrator in training program that encompassed all operations of this 110-bed skilled nursing facility• Assisted in management of all departments • Participated in annual and complaint surveys• Updated the survey preparedness book and prepared necessary plans of correction• Performed life safety and environment assessments, and identified repair needs• Maintained the contracts binder• Participated in financial meetings and observed the development of capital budgets• Reviewed financial statements• Researched variances on the profit and loss statement • Audited accounts payables and accounts receivables functions• Ensured timely billing, collection, and payment of monies owed the facility • Processed the admission of new residents

Quality Assurance Specialist

• Mar 2014 - Sep 2015

• Responsible for quality assurance and customer satisfaction for non-emergency medical transportation provided by this million dollar company including stretcher transport, wheelchair vans, critical care transport, air ambulance and neonatal care transport• Responsible for maintaining excellent customer relations with health care providers and health care facilities• Investigated patient care issues• Responsible to review complaints and incidents to identify process and systems improvements to improve patient and customer safety• Responsible to screen and detect instances of fraudulent Medicaid and Medicare claims• Trained new hires and peers in quality assurance techniques and processes

Volunteer

• Apr 2012 - Mar 2014

4/13 – 3/14 – Event Coordinator – Rhode Island Hospital Service Awards Dinner• Worked as a volunteer event coordinator while completing my bachelors degree in health care administration and continued working with the hospital post graduation• Played a key role in planning the hospital’s annual Service Awards Dinner to increase employee morale and employee appreciation• Responsible to develop secure funding from vendors and sponsors and community partnerships• Tracked and processed invoices for all event expenditures• Processed payments through Oracle Peoplesoft and sent financial data to internal auditors• Coordinated the activities of all employees in the event, scheduled project meetings and follow-up to ensure the acquisition of all necessary equipment and supplies for the event7/12 – 3/13 – Researcher - Rhode Island Hospital Quality Improvement Project• Responsible for a comprehensive quality improvement project that involved assessing the efficiency of key hospital systems and to recommend specific initiatives ti improve delivery services and patient and employee satisfaction• Successfully reduced patient re-admission rates with education and empowerment programs that gave patients information and control of their health and recovery• Greatly increased communication between physicians and patients to greater monitor patient wellness and intervention needs to implement early intervention to avoid hospitalizations• Conducted patient interviews with patient consent to gather detailed information about what worked well and to identify opportunities to do better• Conducted focus research on geriatric and pediatric patients to evaluate pain management protocols and effectiveness and staff response to pain management issues• Observed physician nurse staff interaction with patients to identify weaknesses in the care giving model• Fostered an environment more focused on patient-driven/directed care trends and processes

Busser

• Jun 2009 - Mar 2014

Overnight Stocking

• Sep 2008 - Jan 2009