Experience

Core Bank

• United States
• Banking
• 1 - 100 Employee

• Experience Expert - Virtual Center (Banker)

  • Feb 2023 - Present

  Currently assist our customers to open, close, or maintain accounts. Main point-of-contact for customers when calling the Bank. Answer questions, comments, or concerns via email, text message, or phone conversation. Am responsible for assisting training for new-hires, or current employees who shadow our Virtual Banking Center. Currently assist our customers to open, close, or maintain accounts. Main point-of-contact for customers when calling the Bank. Answer questions, comments, or concerns via email, text message, or phone conversation. Am responsible for assisting training for new-hires, or current employees who shadow our Virtual Banking Center.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Team Manager

  • Jun 2022 - Feb 2023

  Managed a team of 15-30 tenured call center agents. Coached and trained agents as needed in a number of ways such as side-by-side hands on, virtually over MS Teams. Utilized a number of tools to track performance metrics.

• Customer Experience Team Leader

  • May 2021 - Jun 2022

  Assisted team manager in managing, coaching, and directing a team of newly hired agents. Main focus on Quality Assurance, Call readiness, and overall support. Utilized a number of tools such as NICE CX, Salesforce, Microsoft Office, with majority usage of Excel.

• Customer Experience Agent

  • Jan 2021 - May 2021


Olive Garden
• United States
• Restaurants
• 700 & Above Employee
• Server

  • Feb 2020 - Nov 2020

Chick-fil-A-Franchise
• United States
• Restaurants
• 700 & Above Employee
• Team Lead

  • Apr 2019 - Feb 2020

American National Bank
• United States
• Banking
• 300 - 400 Employee
• Teller

  • Jul 2019 - Sep 2019

Jimmy John's
• United States
• Restaurants
• 1 - 100 Employee
• Sandwich Maker

  • Oct 2018 - Apr 2019

Chick-fil-A Restaurants
• 700 & Above Employee
• Cashier

  • May 2018 - Sep 2018

Golden Corral Corporation
• United States
• Restaurants
• 700 & Above Employee
• Line Server

  • Mar 2018 - Jun 2018