Experience

JB Markets

• Australia
• Financial Services
• 1 - 100 Employee

• Operations Executive

  • Jan 2017 - Present

  As acting operations executive for JB Markets I was responsible for overseeing all systems management, administrative duties, and customer support whilst identify areas of improvement. In addition to this I work to cultivating rapport with clients, affiliates and vendors; serving as not just a point of contact but an ambassador for JB Markets Pty Ltd. Key responsibilities: - Management of Customer & Account Services - Maintenance of existing client, financial and reporting data - Management of FCM risk console - Reconciliation and investigation of client and custodian holdings and cash accounts - Refining operational & administrative processes - Management of middle office system - Ensuring adherence to policy and procedures - Provide general technical support to front of house



Fairfax Media

• Australia
• Online Media
• 700 & Above Employee

• Account Manager

  • Aug 2015 - Aug 2016

  As acting Account Manager at Bodypass a Fairfax Media company, I was responsible for managing the premium studio network by working directly with owners and managers to deliver a high level of customer service whilst effectively managing partner relationships and expectations. Responsibilities: - Management of partner communications - Troubleshooting and escalating technical issues - Build strong, working relationships with studios by utilising Bodypass to grow their business - Engage with key studio partners during a monthly check-in via phone or in-person meetings - Drive adoption of new Bodypass products amongst studio partners - Develop and in-depth performance reports for studio partners



GOLF Link

• Australia
• Spectator Sports
• 1 - 100 Employee

• Account Manager

  • Aug 2011 - Apr 2015

  Account Manager • Acting as one of the key agency contacts for Golf Link and iSeek Golf commercial partners for ongoing communication, delivery and engagements • Involvement in Sales and Account Acquisition • Develop, define and scope projects, including detailed quotes, proposals, project plans • Manage stakeholder expectations • Liaising with clients to understand their marketing strategy and methodology • Establish and maintain relationships with relevant clients and stakeholders • Liaising with creative and technical team on client campaigns whilst managing campaign performance through analytics and reporting tools • Plan and manage internal budget and revenue targets • Identify opportunities for further business development Customer Support & Event Co-coordinator • Key contact to respond to all inquiries and requests about Golf Link products and services • Event Management - Coordinate, plan, and run the Golf Link Race Series. Specifically QLD, VIC, and TAS - Ensure proper dealer involvement at each event via successful pre-event organization - Post event follow up and evaluation - Coordinate travel, payments and administrative functions • Identify and maximize potential sales opportunities (e.g. memberships, subscription, cross selling promotions, pitch and sales of events to host venues) •Implementation of sponsorship obligations on-site (i.e. signage, car displays, promotions, prizes)



Go Golfing Travel

• Australia
• Travel Arrangements
• 1 - 100 Employee

• Events Coordinator

  • Feb 2010 - Nov 2010

  As acting event coordinator for the inaugural Golf Pacific Best Ball Challenge I was responsible for planning, marketing, and managing the event from conception to execution. - Involved in coordinating, planning, and running the inaugural Golfer Pacific Best Ball Challenge - Sales and Marketing of the event to prospective host clubs throughout Australia and New Zealand - Worked directly with key sponsors such as Adidas & TaylorMade Golf - Compose and distribute marketing materials and media In addition, I was closely involved with Go Golfing's international tourism department coordinating events at a national level where i was able to consolidate my organisational, marketing, and customer service skills.