Joshua Brooker

Tier 1 Helpdesk Manager at Connexion Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Bracknell, England, United Kingdom, GB
Skills

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Bio

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Credentials

  • CompTIA IT Operations Specialist – CIOS Stackable Certification
    CompTIA
    May, 2022
    - Nov, 2024
  • CompTIA Network+ ce Certification
    CompTIA
    May, 2022
    - Nov, 2024
  • CompTIA A+ ce Certification
    CompTIA
    Oct, 2020
    - Nov, 2024

Experience

  • Connexion Ltd
    • United Kingdom
    • Information Technology & Services
    • 1 - 100 Employee
    • Tier 1 Helpdesk Manager
      • Aug 2021 - Present

    • Helpdesk Technician
      • Oct 2018 - Aug 2021

  • BPI OnDemand
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Support Analyst
      • Nov 2016 - Sep 2018

      BPI OnDemand can deliver the expertise, IT support and project management to help businesses design, build, test, train and deploy successful Oracle Customer Experience (CX) and CRM implementation. Driving key business processes and automation via Oracle's CX platforms will enable smarter, better and faster return on investment (ROI)BPI OnDemand aims to help you reduce your operational costs, while identifying more revenue opportunities from your existing and future customers.With over 16 years experience delivering solutions to optimise small and medium businesses. BPI OnDemand provides a fully managed service to bring the full benefits of online CRM and Oracles Sales Cloud to your business backed by the support of Oracle.

  • Sports Direct
    • Sales Assistant
      • Aug 2015 - Oct 2016

Education

  • CompTIA
    ComptTIA A+, Information Technology
    2019 - 2020
  • QA Apprenticeships
    Level 3 IT Networking Apprenticeship, Information Technology
    2016 - 2018
  • The Brakenhale School
    A Level, Distinction*
    2014 - 2016

Community

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