Experience

ACI Learning

• San Antonio, Texas Metropolitan Area

• Computer User Support Specialist – Training Internship

  • Nov 2020 - Present

  • Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues. • Ensured physical security & common attacks while securing the wired and wireless local network. • Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts. • Identified potential problems and opportunities, perceived the impact and the implications of decisions on other components of the organization. Show less



La Quinta by Wyndham

• Assistant General Manager

  • Mar 2013 - Aug 2018

  • Troubleshot peripherals such as printers, monitors, and software used for Point-of-Sale software to include magnetic strip/chip reader for all locks throughout the facility • Answered inquiries via phone, email and in person. • Demonstrated genuine client-centric service culture that ensured customer satisfaction levels were elevated and maintained. • Resolved conflicts & client inquiries while identifying critical transactional issues or discrepancies to provide viable solutions with both internal and external customers. • Managed, updated and maintained database. • Troubleshot and diagnosed internal wireless network. Show less