Experience

Filipino Canadian Students' Association (FILCASA)

• Non-profit Organization Management
• 1 - 100 Employee

• President

  • Aug 2022 - Present

  Facilitates and presides over board meetings and committeesExercises the management and general supervision of FILCASAActs as the spokesperson of the organization to external parties (small businesses, organizations)Supervises the internal committees in the planning of national events and initiatives

• Design Director

  • Aug 2021 - Nov 2022

  Led marketing initiatives through a content calendar and standardized brand guidelinesOversaw layout designs, photography, and videographyActed as main creative director for marketing materials (i.e. posters, infographics, event posters)



TD

• Pakistan
• Technology, Information and Media
• 1 - 100 Employee

• Personal Banking Associate

  • Jul 2021 - Present

  Engages customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutionsUnderstands customer needs and refers customers to the right contacts for appropriate solutions while exercising good judgement in confidential mattersBuilds customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking applications in a culturally sensitive manner

• Customer Experience Associate

  • Oct 2020 - Jun 2021

  Processed financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and EthicsDelivered quality customer experiences while recommending specific solutions where opportunity exists to improve and achieve operational excellence



Filipino Organization of Concordia University Students

• Canada
• Higher Education

• Co-President

  • Jun 2021 - May 2022

  Co-led and oversaw the duties of a team of 11 executives on a mission to connect students, celebrate the Filipino identity and challenge issues in the diaspora

• President

  • Jun 2020 - May 2021

  Led and oversaw the duties of a team of 11 executives on a mission to connect students, celebrate the Filipino identity and challenge issues in the diaspora

• Vice President of Marketing

  • Jun 2019 - May 2020

  Led a marketing team composed of a graphic designer and a social media manager by initiating social media campaigns and ensuring brand visibility on Instagram and FacebookLed the creation, implementation and adherence to brand design processes, guidelines and methodologies in collaboration with a graphic designer



Kapit-Bisig Montreal

• Social Media Specialist

  • Jan 2021 - Apr 2021

  Researched, designed and created content to be distributed as posts throughout Kapit-Bisig Montreal’s various social media platforms including Facebook and YouTubeCreated new connections within the Filipino community while promoting Kapit-Bisig Montreal's mission Researched, designed and created content to be distributed as posts throughout Kapit-Bisig Montreal’s various social media platforms including Facebook and YouTubeCreated new connections within the Filipino community while promoting Kapit-Bisig Montreal's mission



Bulosan Center for Filipino Studies

• Communications Intern

  • Oct 2020 - Jan 2021

  Remotely participated in the administration of the different media platforms where the Bulosan Center is present including ​Facebook, Instagram, YouTube, UC Davis’ Website and MailchimpAssisted in the creation of graphics (flyers, FB event covers, IG posts, etc.) and the writing of press releases for news as requested Remotely participated in the administration of the different media platforms where the Bulosan Center is present including ​Facebook, Instagram, YouTube, UC Davis’ Website and MailchimpAssisted in the creation of graphics (flyers, FB event covers, IG posts, etc.) and the writing of press releases for news as requested



McDonald's

• 1 - 100 Employee

• People Department Manager

  • Aug 2019 - Jan 2021

  Reviewed schedules for a staff of over 100 employeesSupported hiring and interviewing processes for potential candidatesSupported training initiatives in the restaurant and developed programs

• Shift Manager

  • Jun 2017 - Aug 2019

  Led day-to-day management of drive-thru, front counter, and kitchen areas during serviceCompiled and balanced cash receipts at end of shiftsEnsured food quality and safety standards were met at all times

• Guest Experience Leader

  • Jun 2016 - May 2017

  Supported shift leaders towards the achievement of sales and service time goalsMaintained excellent standards of customer service during high-volume, fast-paced operationsAssisted guests with self-order kiosks and mobile app and ensured their proper maintenance

• Crew Member

  • May 2014 - Jun 2016

  Operated a POS system and drive-thru window quickly and efficientlyPrepared a variety of foods according to customers' orders, following approved proceduresPromptly and empathetically handled guest concerns and complaints to ensure 100% satisfaction