Joshua Bentley

Sr. Help desk / Server and System Engineer at IntegraONE
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Contact Information
us****@****om
(386) 825-5501
Location
Rochester, Pennsylvania, United States, US
Skills

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Bio

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Credentials

  • Stress and Worry
    Dale Carnegie Training
    Apr, 2023
    - Nov, 2024
  • Six Sigma Green Belt
    ESTIEM Lean Six Sigma Green Belt Course
    Mar, 2016
    - Nov, 2024
  • HDITL
    HDI
    Feb, 2016
    - Nov, 2024
  • ITIL
    ITIL Foundation Certification Training Level
    Feb, 2016
    - Nov, 2024

Experience

  • IntegraONE
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Sr. Help desk / Server and System Engineer
      • Dec 2020 - Present

    • Senior MSP Server and Systems engineer
      • Mar 2020 - Present

  • Continuum
    • United States
    • Software Development
    • 300 - 400 Employee
    • Helpdesk Tier 2
      • Jan 2020 - Mar 2020

    • Technician
      • Feb 2017 - Jan 2020

      Out-Bound, Inbound, and chat TechnicianAssist in Maintaining Strategic Partner SatisfactionAssist in Maintaining Strategic End User SatisfactionHelp Develop Process and procedures

    • Team Lead
      • May 2016 - Mar 2017

      Manged a team of 10 Techs.Help manged service levels and partner satisfaction and retention.Help manged quality assurance.

    • Technician
      • Jan 2014 - May 2016

      Back Up Team LeadE-mail TechnicianHelp Develop Process and proceduresMaintain Customer Satisfaction

  • Pittsburgh Source
    • System Engineer
      • Dec 2010 - Dec 2013

      Maintain all servers with the companies that were supported by Pittsburgh Source Installed MFP printers Created a cold D.R. site Assisted in VOIP System setups Maintain all servers with the companies that were supported by Pittsburgh Source Installed MFP printers Created a cold D.R. site Assisted in VOIP System setups

  • Pittsburgh Technical College
    • United States
    • Higher Education
    • 200 - 300 Employee
    • Referee
      • Sep 2010 - Apr 2012

      Promote the different sports and events that are being held at any given time at Pittsburgh Technical College Organize the events and sports Setting up fields and locations for events Referring the events and sporting games Promote the different sports and events that are being held at any given time at Pittsburgh Technical College Organize the events and sports Setting up fields and locations for events Referring the events and sporting games

  • Modern Glass
    • Hopewell PA
    • Ware Boy
      • Aug 2010 - Sep 2010

      Worked in a team environment Unloaded a leer belt of pottery Boxed products for shipping Stacked products on skid for shipping Worked in a team environment Unloaded a leer belt of pottery Boxed products for shipping Stacked products on skid for shipping

Education

  • Pittsburgh Technical College
    Associate's degree, Network and System Administration/Administrator
    2010 - 2012

Community

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