Experience

CoverMyMeds

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Engineering Manager

  • Dec 2020 - Present

• Engineering Manager

  • Apr 2019 - Dec 2020

  Columbus, Ohio

• Manager, Prior Authorization Content

  • Oct 2018 - Apr 2019

  Columbus, Ohio Area Lead and support the team that converts paper prior authorization forms to electronic and creates drug criteria for PA workflows

• Project Manager

  • Sep 2017 - Oct 2018

  Columbus, Ohio Payer Implementations



Take Root Business Consulting

• Strengths Based Leadership Coach

  • Aug 2021 - Present

  United States Offering Strengths Based leadership coaching and team building services to business owners and their teams



Zulily

• United States
• Retail
• 700 & Above Employee

• Project Manager II- Operations

  • Apr 2016 - Sep 2017

  Columbus, Ohio Area -Utilized project management methodologies to drive customer growth in an exclusive ecommerce company (Top 10 largest online retailer in North America). -Demonstrated the ability to move quickly and innovatively to develop ecommerce solutions. -Partnered with ecommerce marketing teams to launch Facebook messenger on zulily.com. zulily was the first company to beta test this product. -Implemented 23 projects within 12 months to improve contact center representative tools resulting in… Show more -Utilized project management methodologies to drive customer growth in an exclusive ecommerce company (Top 10 largest online retailer in North America). -Demonstrated the ability to move quickly and innovatively to develop ecommerce solutions. -Partnered with ecommerce marketing teams to launch Facebook messenger on zulily.com. zulily was the first company to beta test this product. -Implemented 23 projects within 12 months to improve contact center representative tools resulting in $1.5mil savings due to AHT reduction. -Successfully managed 20+ concurrent projects of varying size and effort at any given time. -Drove creation, planning and implementation of quarterly initiatives with the VP of Customer Experience delivering on goal of 70% completion each quarter. Show less



Battelle for Kids

• United States
• Education Administration Programs
• 1 - 100 Employee

• Project Manager- Consultant (Robert Half)

  • Mar 2015 - Mar 2016

  Columbus, Ohio Area



PULSE, a Discover company

• United States
• Financial Services
• 200 - 300 Employee

• Project Manager and EMV Implementation Certification Analyst- Consultant (Axelon)

  • Oct 2014 - Mar 2015

  New Albany, Ohio



Huntington National Bank

• United States
• Banking
• 700 & Above Employee

• Project Manager/Section Supervisor

  • Mar 2012 - Oct 2014

  Columbus, Ohio Area -Lead departmental project manager including generating requirements for internal initiatives, participating on company wide projects to include deliverables, testing, risk assessment and communication



Daitz Personal Logistics

• Account Manager

  • Jun 2010 - Mar 2012

  Westerville, OH -Process reservations for livery vehicles in a global market -Managed high end entertainment clients and their managing staff to handle any issues with transportation needs including last minute request that could make or break the company’s reputation



Huntington National Bank

• United States
• Banking
• 700 & Above Employee

• Various Positions

  • Aug 2006 - Jun 2010

  Columbus, Ohio Area -Support colleagues on Business Banking, Treasury Management and Commercial products, questions and procedures



Kroger

• United States
• Retail
• 700 & Above Employee

• Customer Service Rep

  • Apr 2002 - Aug 2006

  Worked front desk customer service.