Implementation Manager

• Nov 2020 - Present

Field Operations Manager

• Oct 2014 - Sep 2020

· Responsible for Radio network availability of 99.9% · Dispatch and trouble ticket handling (WFM Operational Delivery Quality and responsible for timely closured of trouble tickets) · Provide oversight and direction for the operation of the network, including maintaining desired staffing levels · Leadership of a diverse team of professionals located within the designated locations. This includes resource planning, performance management, organizational development, succession planning, etc. · Management oversight of vendor partnerships that provide operational, integration related and maintenance support. (Manage 3PPP perfomance). · Guidance for both short- and long-term network functionality and operational management practices. · Development of operational policies and processes that allow the team to provide best in class network services. · Overall management of the deployed radio network, its maintenance, well-being and necessary upgrades when required. · Communicate status and issues at various levels of the organization in a clear and concise manner, including support to the National Operations team when and if needed. · Ensure site integration readiness of the wireless network through site inspections, alarm verification and application of necessary software releases as needed in coordination with National Operations and RF Engineering teams. · Anticipate technical and tactical challenges and develop contingency plans for network operations events, force majeure events, natural disasters for man-made challenges such as site vandalism. · Establish strong rapport within team members, support national practices that drive employee engagement and productivity. · Work with the region/national operational team in review of expenses; manage expenses and budgets to maximize margins and achieve targeted financial objectives. · Coordinate with regional teams for projected need for additional project support as workload requires. Show less

Technical Operations Manager(Field &Data Center)

• Oct 2009 - Sep 2014

· Responsible for Radio network availability of 99.5% · Customer management at technical layer level · Strong planning ability and organization · Manage 3PP performance · Field performance (KQIs, KPIs, SLAs etc) · Ensure Efficient usage of resources · Good usage of Ericsson Tools · Management of spares. (SPMS) · Ensure a cost-efficient operation is maintained · Study and formulate installation, technical, corrective, and precautionary maintenance standards. · Analyze the requirements of manpower and then plan accordingly · Manage 3PP performance · Field performance (KQIs, KPIs, SLAs etc) · Ensure Efficient usage of resources Show less

Implementation Manager

• 2008 - 2009

• Managed the completion of 30 sites per a month, including BTS, microwave and power installation to meet required timeframes and quality standards. • Set and monitored project execution plans, defined contractor’s scope of work and material specifications, and supervised timelines, project reporting, progress updates, documentation, and records management. • Managed the implementation of project life cycle on daily basis; liaised with relevant departments and external contractors to ensure the timely execution of implementation projects. • Validated contractor invoices for achieved works Show less

Radio Access Network Engineer (Supervisor)

• 2004 - 2007

· Responsible for Radio network availability of 99.5% · Manage 3PP performance · Field performance (KQIs, KPIs, SLAs etc) · Ensure Efficient usage of resources · Ensure effective preventive maintenance is done within the stipulated time · Maintains customer rapport by listening to and resolving concerns, answering questions · Maintains safe work environment by following codes, standards, and legal regulations · Preventive and corrective maintenance of Radio network · Spares logistics · Field performance (KQIs,KPIs, SLAs etc) · Ensure Efficient usage of field tools Show less