Joshua Arriaga

Software Engineer at JetBridge
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Contact Information
us****@****om
(386) 825-5501
Location
DO

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5.0

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Luis Luna

I've been fortunate to get to know Joshua well over the past 10 years, both personally and professionally. It's obvious to me that he has the key attributes necessary to lead a purpose driven business to success. He could be a change-maker just through his insurmountable spirit alone but the fact that he has the intelligence to match makes his a formidable force and one to watch for the future.

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Experience

  • JetBridge
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Software Engineer
      • Sep 2022 - Present

      - Software Engineer & Support Engineer Contract for Northbeam (Oct 2022 - Present) - Software Engineer & Support Engineer Contract for Northbeam (Oct 2022 - Present)

  • Northbeam
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Support Engineer
      • Sep 2022 - Present
  • Freelance
    • Egypt
    • Human Resources
    • 1 - 100 Employee
    • Javascript Developer
      • May 2020 - Present
  • The New York Times
    • United States
    • Newspaper Publishing
    • 700 & Above Employee
    • Customer Care Advocate
      • Jun 2022 - Sep 2022
  • LivePerson
    • United States
    • Software Development
    • 700 & Above Employee
    • Tier 2 Technical Support Engineer
      • Jan 2019 - Jun 2022

      Bug reproduction for Tier 3 Engineering reports and technical support/configuration assistance for Brands using the LIVEPERSON CONVERSATIONAL CLOUD and BOT CENTRAL platforms beyond Tier 1 Technical Support capabilities, including integration assistance for automated bot users and platform-specific API functions and 3rd party CRM (SalesForce, Microsoft Dynamics, SugarCRM) modules. Direct communication with Client Brands for positive relations while submitted bug reports are corrected. Javascript code revision to ensure external deployment requirements are met and providing platform understanding feedback to Tier 1 Technical Support Agents.

    • Tier 1 Technical Support Professional
      • Dec 2017 - Jan 2019

      Initial contact Technical Support for Brands integrating the LIVEENGAGE (Now CONVERSATIONAL CLOUD) platform explaining platform features and functions. Cross-team escalations to Tier 2 Support Engineers when bugs were encountered.

  • Western Digital
    • United States
    • Computer Hardware Manufacturing
    • 700 & Above Employee
    • Social Media Manager
      • Sep 2013 - Aug 2017

      Involved large-scale forum moderation and management (WD Community; LITHIUM & DISCOURSE platforms) and monitoring the Brand's Social Media (Facebook, Twitter) and sales (Amazon, Best Buy, New Egg, Google Play Store) platforms to address Customer issues and protect the Brand’s public image by providing public technical assistance as a company representative (PERCOLATE platform).

    • Level II Technical Support Specialist
      • Feb 2011 - Sep 2013

      Handling of Client escalations beyond the scope of Tier 1 Support Specialists. Included assistance with RAID setups, data recovery, and mentoring Tier 1 Support Specialists by providing feedback on product knowledge and Customer relations.

    • Level I Technical Support Professional
      • Oct 2009 - Feb 2011

      Initial contact Technical Support assisting Clients with hard drive setup and NAS installation, including unit partitioning and network drive mapping as well as RMA submissions and WD-licensed software use.

Education

  • The App Brewery
    Computer Programming, Specific Applications
    2021 - 2022
  • Pontificia Universidad Católica Madre y Maestra
    Information Technology
    2008 - 2016

Community

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