Experience

Ferntech Commercial UAV

• New Zealand
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Drones Consultant

  • Jan 2022 - Present

  In my role as a drones consultant, my primary responsibility was to provide consultation and demonstrations of DJI products to consumers. This involved effectively communicating the features and capabilities of the drones to potential buyers, ensuring they were well-informed to make informed purchasing decisions. Additionally, I played a crucial role in troubleshooting and resolving issues related to faulty drones, gimbals, and cameras, employing my technical expertise to address customer concerns promptly and efficiently. In order to cater to both leisure and commercial consumers, I was responsible for generating accurate and comprehensive quotations that aligned with their specific requirements. This involved careful analysis of customer needs, considering factors such as drone specifications, accessories, and any additional services. It was essential for me to stay up-to-date with the latest product knowledge, keeping pace with DJI's advancements, new features, and releases, to effectively provide accurate information and tailored recommendations to customers. Furthermore, I provided technical support to customers, offering guidance and troubleshooting assistance through various channels such as phone calls, emails, or in-person interactions. This allowed me to address any concerns or queries related to product functionality, performance, or compatibility. Additionally, I conducted product demonstrations to showcase the capabilities and potential applications of the drones, ensuring customers had a clear understanding of their functionalities and how they could meet their specific needs. Show less



HQR Ltd

• New Zealand
• Staffing and Recruiting
• 1 - 100 Employee

• Desktop IT Technician

  • Dec 2022 - Apr 2023

  In my role as a desktop technician, I had the important responsibility of traveling to different Westpac locations to facilitate the transfer of computers and user accounts from the Australian domain to the New Zealand domain. This involved ensuring a smooth transition of technology resources, including the migration of user profiles, data, and software configurations, to align with the specific requirements of the New Zealand domain. In addition to the domain transfer tasks, I was also responsible for cable installation, providing on-site assistance, and troubleshooting various technology goods used by the users. This encompassed setting up and configuring network cables, ensuring proper connectivity and functionality of computer systems, printers, and other peripherals. I also offered on-site support, addressing technical issues promptly and efficiently to minimize disruption to the users' workflow. As part of my role, I was involved in troubleshooting activities, where I utilized my technical expertise to diagnose and resolve issues with computer hardware, software, and network connectivity. This required a strong understanding of desktop systems, operating systems, and various software applications commonly used in the Westpac environment. Through effective problem-solving and analytical skills, I aimed to provide effective solutions and ensure optimal performance of the technology assets. Furthermore, my role required effective communication and coordination with both technical and non-technical stakeholders, including Westpac staff and IT teams. I maintained a customer-centric approach, ensuring that user requirements were addressed efficiently and providing clear explanations and guidance during the transition process. Show less



Millennium Retail

• Telecommunications
• 1 - 100 Employee

• Samsung Sales Consultant

  • Jan 2019 - Jan 2022

  In my role as a Samsung technology consultant, I had the privilege of providing counseling, demonstrations, and assistance to Samsung users. This encompassed offering personalized guidance to customers, helping them make informed decisions about Samsung products and services that best met their needs and preferences. By thoroughly understanding their requirements, I was able to provide tailored recommendations and showcase the features and benefits of Samsung technologies. In addition to directly assisting customers, I also played a crucial role in reporting trends and consumer feedback. This involved analyzing and documenting customer interactions, identifying common concerns or suggestions, and sharing this valuable information with relevant teams within the organization. By collecting and reporting this feedback, I contributed to the continuous improvement of Samsung's products, services, and customer experience. Administrative tasks were also a part of my responsibilities as a Samsung technology consultant. This involved managing customer records, maintaining documentation related to customer interactions, and ensuring accurate and timely reporting of key performance metrics. By efficiently handling administrative duties, I ensured a seamless and organized workflow, enabling the team to focus on delivering exceptional customer service. Throughout my role, I upheld a commitment to staying up-to-date with the latest Samsung technologies, product updates, and advancements. This allowed me to provide accurate and relevant information to customers, ensuring they were well-informed about the features, functionalities, and benefits of Samsung's offerings. Show less



Hallenstein Brothers

• New Zealand
• Retail
• 100 - 200 Employee

• Retail Assistant

  • Nov 2018 - Jan 2019

  In my role as a retail assistant, I held a range of responsibilities that contributed to creating a positive and engaging shopping experience for customers. One of my key responsibilities was to actively engage with customers, offering friendly and knowledgeable assistance to help them find the products or services that best suited their needs. By providing personalized and attentive customer service, I aimed to foster a welcoming and satisfying shopping environment. Having a thorough understanding of promotional materials and campaigns was essential to my role. I ensured that I stayed updated on the latest promotions, discounts, and product information, enabling me to effectively communicate these offerings to customers. This allowed me to provide accurate and relevant recommendations, enhancing customer satisfaction and potentially increasing sales. Meeting individual and branch targets was an important aspect of my role as a retail assistant. I actively worked towards achieving sales targets, consistently striving to exceed expectations. Through my product knowledge and ability to build rapport with customers, I maximized sales opportunities while maintaining a customer-centric approach. Proficiency in using point-of-sale (POS) services was crucial for processing customer transactions efficiently and accurately. I was responsible for handling cash, processing card payments, and managing inventory through the POS system. By ensuring seamless transactions and maintaining accurate records, I contributed to a smooth and efficient operation of the retail store. Show less



Spark New Zealand

• New Zealand
• Telecommunications
• 700 & Above Employee

• Sales Consultant

  • Nov 2016 - Sep 2018

  In my role as a sales consultant, I held a range of responsibilities aimed at providing exceptional customer service and ensuring the privacy and satisfaction of customers. A core aspect of my role was safeguarding the privacy of customer information. I adhered to strict confidentiality protocols and procedures, ensuring that sensitive customer data was handled securely and protected from unauthorized access. To effectively manage customer interactions and maintain accurate records, I utilized Customer Relationship Management (CRM) and other software services. These tools allowed me to efficiently track customer preferences, purchase history, and any relevant communication, enabling me to provide personalized and tailored assistance to each customer. Providing efficient customer service was a primary focus of my role. I was committed to promptly addressing customer inquiries, resolving any issues, and ensuring a smooth and seamless purchasing experience. By actively listening to customer needs and demonstrating empathy, I aimed to exceed their expectations and foster long-lasting customer relationships. Being informative to customers was essential in my role as a sales consultant. I possessed a comprehensive understanding of the products or services offered, enabling me to provide accurate and relevant information to customers. I proactively shared product features, benefits, and pricing details, helping customers make well-informed decisions that aligned with their needs and preferences. Additionally, I was responsible for accurately filling out Credit Check forms. This involved collecting necessary information from customers, verifying their identities, and ensuring compliance with credit check processes and regulations. By carefully completing these forms, I contributed to a smooth and efficient evaluation of customer creditworthiness. Show less