Experience

Station Four

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Project Manager

  • Apr 2021 - Present

  Jacksonville, Florida, United States "At S4 we create competitive advantages for our clients by utilizing the latest technologies in the generation and execution of agile marketing strategies. We do this by being big ol' nerds who live for this stuff. Also by being smarter and more knowledgeable than the handful of digital guys at your traditional ad agency and by being more technical than your standard digital marketing agency." Project Manager and Operations Manager at Station Four, also specializing in customer… Show more "At S4 we create competitive advantages for our clients by utilizing the latest technologies in the generation and execution of agile marketing strategies. We do this by being big ol' nerds who live for this stuff. Also by being smarter and more knowledgeable than the handful of digital guys at your traditional ad agency and by being more technical than your standard digital marketing agency." Project Manager and Operations Manager at Station Four, also specializing in customer relationship management, sales, and IT system administration. Show less



Precision Guided Project Management LLC

• Chief Executive Officer

  • Jan 2017 - Present

  Jacksonville, Florida Area Precision Guided Project Management LLC is a technology project management and consulting firm that specializes in developing and implementing solutions, on time and on budget, by utilizing a combination of formal project management techniques and decades of direct experience in the IT industry. Precision Guided was founded on a few simple, common-sense beliefs: -Efficient and effective project management is worth every minute and every dollar invested. -A project team should be… Show more Precision Guided Project Management LLC is a technology project management and consulting firm that specializes in developing and implementing solutions, on time and on budget, by utilizing a combination of formal project management techniques and decades of direct experience in the IT industry. Precision Guided was founded on a few simple, common-sense beliefs: -Efficient and effective project management is worth every minute and every dollar invested. -A project team should be composed only of educated, experienced technical experts who specialize in their chosen discipline. -Following established standards and best practices leads to outstanding results. Show less



Antisyn

• United States
• Information Technology & Services
• 1 - 100 Employee

• Operations Director and Project Manager

  • Sep 2015 - Jan 2017

  Jacksonville, Florida Area -Primary responsibilities involved command and control of all operations-level responsibilities, including the Desktop Support, Technology Analyst, and Virtual CIO teams. This client-facing role demanded excellent customer service and relationship building, strong technical and problem solving skills, and inspirational leadership. -Secondary responsibilities included management of all revenue-generating projects, process improvement, hiring, business development, and employee training and… Show more -Primary responsibilities involved command and control of all operations-level responsibilities, including the Desktop Support, Technology Analyst, and Virtual CIO teams. This client-facing role demanded excellent customer service and relationship building, strong technical and problem solving skills, and inspirational leadership. -Secondary responsibilities included management of all revenue-generating projects, process improvement, hiring, business development, and employee training and professional development. -Designed, managed, and personally executed projects for two customers that required a complete tear-out and rebuild of their network and server infrastructure. Both projects were completed on time and under budget with minimal end-user disruption. -Researched, developed, and managed an 8-month, $35,000 budget project to migrate a client’s physical IT infrastructure to Microsoft Azure. Considerations included HIPPA compliance and multiple clinics located in both Jacksonville and Orlando. -Leveraged professional contacts to acquire a large new client. Developed and managed multiple projects to replace or upgrade outdated or malfunctioning technology across their environment. Developed, presented, and implemented the client’s annual IT budget. Break-fix service calls declined from an average of five per week to less than two per month over the course of one calendar year. Client satisfaction was so high they funded a pizza party for the team. -Designed, presented, and sold over $250,000 of billable equipment and project services in a single calendar quarter. Show less



Guardian Fueling Technologies

• United States
• Oil and Gas
• 100 - 200 Employee

• IT Director and Project Manager

  • May 2014 - Sep 2015

  Jacksonville, Florida Area -Sole on-staff IT professional reporting directly to CEO and CIO. -Primary responsibility involved CTO-level decision making and projects. -Secondary responsibilities included system administration, database administration, equipment acquisition, vendor management, contract negotiation, and end-user support. -Coordinated with Microsoft and WennSoft (now KEY2ACT) to stabilize and upgrade the primary ERP application, Microsoft Dynamics CRM. The 6-month, $150,000 budget project completed… Show more -Sole on-staff IT professional reporting directly to CEO and CIO. -Primary responsibility involved CTO-level decision making and projects. -Secondary responsibilities included system administration, database administration, equipment acquisition, vendor management, contract negotiation, and end-user support. -Coordinated with Microsoft and WennSoft (now KEY2ACT) to stabilize and upgrade the primary ERP application, Microsoft Dynamics CRM. The 6-month, $150,000 budget project completed under budget and with minimal end-user disruption, significantly expanding reporting and automated data intake capabilities. -Researched, sourced, and managed a 4-month, $35,000 budget project to upgrade the network equipment and deploy a cloud-hosted VoIP phone system at Corporate headquarters and all branch offices. The project completed significantly under budget and with minimal end-user disruption. -Researched and managed all technology concerns during the acquisition and subsequent merger of a major competitor. The seamless upgrade and integration of the acquired corporation’s IT assets resulted in zero service delays or interruptions to new and existing customers. -Researched and sourced the solution to outsource development of a unified field automation application. Interviewed seven development studios over the course of eight months, involving thorough investigation into their development methodologies, architecture, and references. Field-tested multiple hardware platforms from three vendors. Prepared executive summaries and conducted executive discovery sessions with the final three development studio prospects. Show less



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Recruiting Manager

  • Nov 2013 - Apr 2014

  Jacksonville, Florida Area -Consult directly with executives and functional leaders to identify staffing needs, define competencies for those roles, build a formal business case for the need, and define economical yet competitive compensation packages. -Source candidates through database mining, Internet searches, direct recruitment, job fairs, and community events. -Prescreen potential candidates via in-person interview, technical assessments, and professional reference checks to ensure a perfect fit prior to… Show more -Consult directly with executives and functional leaders to identify staffing needs, define competencies for those roles, build a formal business case for the need, and define economical yet competitive compensation packages. -Source candidates through database mining, Internet searches, direct recruitment, job fairs, and community events. -Prescreen potential candidates via in-person interview, technical assessments, and professional reference checks to ensure a perfect fit prior to submission to a client. -Negotiate placement fee rate and service level agreement directly with client. -Negotiate compensation packages and close placement contracts. Show less



Jacksonville University

• United States
• Higher Education
• 700 & Above Employee

• Director of Operations

  • Jan 2012 - Aug 2013

  Jacksonville, Florida Area -Unique position as a system administrator and technology consultant reporting directly to the Vice President of Enrollment Management. -Coordinated with the Information Technology Department to correct long-standing deficiencies in both application integration and end-user training to relieve pressure on IT technicians and enable staff to function more efficiently. -Leveraged Microsoft Dynamics CRM and MS SQL SSRS to provide data cleansing, analytics, and reporting to better identify… Show more -Unique position as a system administrator and technology consultant reporting directly to the Vice President of Enrollment Management. -Coordinated with the Information Technology Department to correct long-standing deficiencies in both application integration and end-user training to relieve pressure on IT technicians and enable staff to function more efficiently. -Leveraged Microsoft Dynamics CRM and MS SQL SSRS to provide data cleansing, analytics, and reporting to better identify prime market areas for recruiting purposes, directly contributing to a 15% growth in the 2013 freshman class as compared to the previous year. -Implemented formal project management and process improvement principals as Director of Operations Department, a 7-member team tasked with management of almost all Admissions-specific data and communications. Increased efficiencies allowed the elimination of two positions, saving the University $64,000 annually in salary expenses. -Comprehensive, start-to-finish project management for the complete redesign of the outdated Admissions portal, including gathering essential information and creating consensus on design and presentation with directors and executives from Financial Aid, Academic Affairs, Student Life, and Athletics. -Lead system administrator and primary point of contact for a variety of vendor-provided services from higher education-specific providers such as RuffaloCODY, ConnectEDU, College Board, ACT, Cappex, and Zinch. Show less



City of Jacksonville

• United States
• Government Administration
• 700 & Above Employee

• Senior Applications Analyst

  • Oct 2005 - May 2011

  Jacksonville, Florida Area -Consulted with customers on unusual or problematic projects and installations. Interfaced with department directors dissatisfied with ITD services to formulate and implement mutually beneficial solutions. -Managed multiple projects and support assignments within ITD, focusing on promoting clear communication between teams, providing training, and supporting troubleshooting efforts. -Team Lead, Help Desk: Assigned to assist the struggling ITD Help Desk. Improved point-of-call resolution… Show more -Consulted with customers on unusual or problematic projects and installations. Interfaced with department directors dissatisfied with ITD services to formulate and implement mutually beneficial solutions. -Managed multiple projects and support assignments within ITD, focusing on promoting clear communication between teams, providing training, and supporting troubleshooting efforts. -Team Lead, Help Desk: Assigned to assist the struggling ITD Help Desk. Improved point-of-call resolution by 50% within 4 months through via training and process improvement. -Team Lead, City Hall Desktop Support: Assigned to improve customer service of ITD’s most visible team. Increased on-time ticket resolution to 97% and dramatically improved customer feedback on after-action surveys from “Neutral” to “Very Satisfied” within 6 months via focused training and process improvement. -Project Manager, phased refresh for 200 desktop computers and supporting technology across 8 departments at 30 locations while leading a team of 13 full-time employees and 3 contractors. -Lead technician of "Impossible Ticket" team, which would perform deep research and troubleshooting for trouble calls that the Help Desk and Desktop Support teams were unable to resolve. Show less



Hope Haven

• United States
• Individual and Family Services
• 100 - 200 Employee

• Director of Information Technology Services

  • Dec 2004 - Apr 2005

  Jacksonville, Florida Area -Comprehensive system administration of Microsoft Server 2000-based network. -Comprehensive support for 100 computers and a variety of assistive technology devices and applications. -Provided staff members with training on a variety of topics including information security, proprietary applications, Microsoft Office, and the Health Information Privacy and Portability (HIPPA) Act. -Authored a successful request for a $10,000 DuPont Technology grant to modernize the central network.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Surface Warfare Officer

  • May 1999 - May 2004

  Jacksonville, Florida Area Strike Warfare Office, USS CARNEY DDG 64. Assistant DCA, USS JOHN F KENNEDY CV 67. -Line Officer serving aboard U.S. Navy warships at sea. -Responsible for the care, professional growth, training, and leadership of enlisted personnel. -Managed budgets and assets worth millions of dollars to ensure the proper function of onboard equipment. -Granted a “Top Secret, Special Compartmentalized Information” clearance. -Awarded the Navy Achievement Medal for outstanding… Show more Strike Warfare Office, USS CARNEY DDG 64. Assistant DCA, USS JOHN F KENNEDY CV 67. -Line Officer serving aboard U.S. Navy warships at sea. -Responsible for the care, professional growth, training, and leadership of enlisted personnel. -Managed budgets and assets worth millions of dollars to ensure the proper function of onboard equipment. -Granted a “Top Secret, Special Compartmentalized Information” clearance. -Awarded the Navy Achievement Medal for outstanding performance. -Additional details of military service and DD-214 form provided upon request. Show less