Senior Information Security Engineer

• Jan 2019 - Present

Director of User Services

• Mar 2012 - Jan 2019

• Directly oversee the operations, planning, staffing, and budgeting for most user-related services within the department of Information Technology Services• Directly manage a budget of ~$250,000 and assist with the budget management of an additional ~$900,000; Assist in the approval process of the annual technology requests• Responsible for the standardization and procurement of all desktop technology• Responsible for the evaluation, procurement and license management of most end-user related University software• Primary administrator for systems management platforms, print management, ITSM platform, endpoint security, remote support platform, lab management systems, Office 365, Adobe Enterprise, and Azure AD Premium.• Primary administrator of auxiliary programs such as AOC / Apple Education Affiliates relationship, Apple Authorized Service Provider program, Lenovo Self Maintainer program• Content manager for all ITS departmental pages on both the public website and internal intranet• Develop and maintain close relationships with technology vendors, industry peers, and other university departments• Directly manage technology related contracts, proposals, evaluations, and systems for the University Police and Public Safety Department

Adjunct Faculty

• Aug 2010 - Jan 2019

-CMPS 110 - Introduction to Computer Literacy and Information Technology-CMPS 111 - Information Literacy-CMPS 114 - Problem Solving with Information Technology-CMPS 214 - MicroComputing I-CMPS 300 - Information Technology for Managers-CMPS 318 - Object Oriented Systems Design and Analysis

User Services Manager

• Aug 2009 - Mar 2012

-Directly oversee the operations and staffing of the following areas of Information Technology Services: Information Technology Help Desk, Computer Service Center, Computer Purchasing Program, Computer Labs-Primary administrator of auxiliary programs such as Apple Education Affiliates relationship, Apple Authorized Service Provider program, Lenovo Self Maintainer program-Responsible for the recommendation and procurement of all end-user desktop technology for all areas of the university-Responsible for university software procurement and license management-Retained all duties associated with the previous position of “Manager, Desktop Support Services”

Manager, Desktop Support Services

• Aug 2007 - Aug 2009

-Manage a 27-member team in implementing, supporting, and maintaining new and legacy technology for 5000+ users and 1000+ workstations-Coordinate the annual maintenance on 200+ student lab systems and the implementation and / or repurposing of 550+ employee systems-Solely responsible for the selection and hiring of any and all new employees in the Desktop Operations & Services section of the Center for Information Technology Services-Maintain cost effective patch management using standard Microsoft tools such as Windows Server Update Services (WSUS) and Active Directory (AD)

Manager, Administrative Desktop Services

• Mar 2006 - Aug 2007

-Manager of the Computer Help Desk and lead a 6-member team in supporting technology used by the university staff and faculty-Assisted in the selection and hiring process of all new employees within Administrative Desktop Services-Management of hardware life cycles and warranty claims-Create custom software packages for deployment via AD and Apple Remote Desktop (ARD)

Assistant Desktop Manager

• Sep 2003 - Mar 2006