Experience

Moxie Pest Services

• United States
• Consumer Services
• 1 - 100 Employee

• Information Technology Help Desk Manager

  • Jan 2022 - Present

  -Testing and certifying hardware and software technologies -Unlocking, wiping, and configuring iPads utilizing IBM Maas 360.-Creating, assigning, and closing tickets in the Zendesk system.-Disabling, unlocking, creating, and resetting accounts/ passwords in Google Admin & other 3rd party apps.-Maintaining inventory of all company IT assets including the assignment of devices to employees.-Train end users and support staff on technical best practices and standard operating procedures. -Conduct performance reviews and coaching sessions with help desk team members.-Patching in new connections to Fortinet switches.-Installation of cabling and termination of network drops.-Configuring/Disabling SSID’s in the Fortinet portal.-Network troubleshooting.-Managed over 200 Apple devices utilizing JAMF MDM to its full potential with scripting configurations.-Consistently led help desk team to meet established SLA achievement rates above 85%. Show less

• Help Desk Technician

  • May 2021 - Jan 2022

  -Setting up employee workstations desktops, monitors, and other peripherals.-Configuring Zoom Rooms for virtual meetings.-Troubleshooting, servicing, and mapping printers, scanners, and postage machines.-Troubleshooting and configuring Microsoft office utilizing Microsoft Admin.-Provided computer hardware and software support for 500+ employees, in hybrid environment.-Terminating cat5 cable and wall jacks.-Created the self-service portal that served the company.-Promoted to helpdesk manager in my first 6 months after exceeding management's expectations as a helpdesk agent. Show less



Pack 'N' Mail

• Denton , TX

• Mailroom Specialist

  • Feb 2018 - Dec 2020

  - Time stamping, opening, reading, sorting, and routing incoming mail -Notary public services -Troubleshoot technical issues - Time stamping, opening, reading, sorting, and routing incoming mail -Notary public services -Troubleshoot technical issues



Firehouse Subs

• United States
• Restaurants
• 700 & Above Employee

• Shift Manager

  • Jan 2016 - Nov 2017

  -Provide excellent customer service -Manage and trained a team of employees -Daily tasks such as inventory, scheduling, and bank deposits -Provide excellent customer service -Manage and trained a team of employees -Daily tasks such as inventory, scheduling, and bank deposits