Experience

Fusion Technologies Inc.

• Canada
• Chemical Manufacturing
• 1 - 100 Employee

• Technical Specialist

  • Jul 2021 - Present



Target Automation

• Calgary, Alberta, Canada

• Installation Technician

  • Aug 2020 - Jul 2021

  Drove independently from customer to customer, working in Edmonton, Red Deer, and Calgary at different times. Installed ADT by Telus alarm and camera systems. - Managed own inventory, keeping it organized in personal vehicle, independently creating and retrieving new orders from the supplier. - Efficiently installed full alarm.com systems in 1-3 hours; sometimes even installing 5 full systems in a single day - Flexibly worked around the install schedules, beginning jobs anywhere from 8 AM to 11 PM to accommodate customer and sales needs, working long days if needed. - Taught customers in use of system clearly and simply.



Vivint

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Field Service Technician

  • Jun 2020 - Aug 2020

  Field Service Technician for Vivint Smart Home in Calgary AB- Responsible for installing and servicing alarm, camera, and home automation systems safely and quickly.- Managed inventory; receiving and counting shipments, submitting return of faulty equipment to manufacturer, tracking each piece of inventory deployed on install or service ticket, submitted to headquarters for any corrections- Cared for company vehicle, driving safely and defensively between job sites to present the company well in public.- Provided suggestions for upgrades to the system to customers both new and existing, generating revenue for the company.- Delivered excellent customer service and rapport, leading to several system sales from referrals, generating customers for the company.

• Assistant Manager, Installation Technician

  • Oct 2016 - Jun 2020

  -Personally handled the installation of complete Smarthome systems independently-Applied knowledge of running wires, and dealt with a variety of different equipment -Stayed collected while looking for solutions when equipment did not work immediately-Applied excellent customer relations skills on a daily basis, instilling confidence in the customer of the work done, including up-selling $13 000 of equipment in a single quarter-Worked with manager overseeing the office, taking over when the manager was away-Provided help and guidance to other techs in the office, also training up new recruits-Received award for #1 Canadian Tech, whilst even being a first-year

• Sales Representative

  • Apr 2016 - Oct 2016

  -Independently went door to door, regularly speaking to over 70 people in a day.-Practiced patience and perseverance as the grand majority (99%+) of cold calls end without success, while continuing to emit a friendly, confident façade-Made 20 sales in 5 months, generating ~ $60 000 revenue for the company



Mark's

• Canada
• Retail
• 700 & Above Employee

• Sales Associate

  • May 2015 - Apr 2016

  -Provide excellent customer service by being friendly and efficiently helping customers -Tidy the store throughout the day, maintaining a pleasant shopping environment -Balance multiple responsibilities, such as stocking items or setting up a fixture, all the while maintaining good customer service and tidiness of the store -Provide excellent customer service by being friendly and efficiently helping customers -Tidy the store throughout the day, maintaining a pleasant shopping environment -Balance multiple responsibilities, such as stocking items or setting up a fixture, all the while maintaining good customer service and tidiness of the store



Calaway Park

• Calaway Park, Calgary, Alberta, Canada

• Grounds Maintenance Worker

  • May 2013 - Oct 2013

  -Worked with a small group, self-directed, to prepare the park for opening -Quickly adapted to any new projects the manager required doing -Independently accomplished routine tasks, such as lawn mowing and dumpster relocation - -Worked with a small group, self-directed, to prepare the park for opening -Quickly adapted to any new projects the manager required doing -Independently accomplished routine tasks, such as lawn mowing and dumpster relocation -



Safeway Canada

• Retail
• 700 & Above Employee

• Courtesy Clerk

  • Apr 2012 - Apr 2013

  -Diligently served customers by helping them find items in the store or by bringing their groceries to their vehicles. -Effectively handled the completion of numerous tasks that all require completion by closing, as well as continuing to provide customer service when necessary -Diligently served customers by helping them find items in the store or by bringing their groceries to their vehicles. -Effectively handled the completion of numerous tasks that all require completion by closing, as well as continuing to provide customer service when necessary