Experience

AppRiver

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Office 365 Operations Specialist

  • Feb 2022 - Present

  Gulf Breeze, Florida, United States - Diagnosed, troubleshot, and identified/resolved issues related to service and product offerings for Microsoft 365. - Assisted both direct and channel sales teams in staying up to date in Microsoft onboarding and migration/transition processes, Enterprise licensing changes, NCE/New Commerce Experience, and everything related to O365 SMB. - Prepared our direct clients for Office 365 services; assisted with prepping of CSP transitions, full data migrations, net new setups, and split/hybrid… Show more - Diagnosed, troubleshot, and identified/resolved issues related to service and product offerings for Microsoft 365. - Assisted both direct and channel sales teams in staying up to date in Microsoft onboarding and migration/transition processes, Enterprise licensing changes, NCE/New Commerce Experience, and everything related to O365 SMB. - Prepared our direct clients for Office 365 services; assisted with prepping of CSP transitions, full data migrations, net new setups, and split/hybrid setups. - Worked closely with our partners and resellers via phone and email ticketing systems. - Outlined processes to streamline pre-onboarding, CSP transitions, and estate moves. - Provided our internal staff, as well as direct clients and resellers, with high-level technical information related to all things Office 365 Show less



Availity

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Service Representative

  • Jan 2021 - Aug 2021

  Jacksonville, Florida, United States • Troubleshoot client issues for a leading provider of electronic health care transactions while remaining HIPAA compliant. • Aid healthcare professionals using a wide range of web-based products and services. • Create documentation of cases in Salesforce software. • Utilize several tools and processes to support clients and their use of the provider portal.



The Delivery Source

• Office Manager

  • Aug 2015 - Jan 2019

  Jacksonville, Florida, United States ▪ Exuberated quality customer service to high-end clientele of interior designers, while recording inventory during receiving and delivering to job sites ▪ Managed inventory within Oracle database



Self-Employed

• Equity Trader

  • Apr 2016 - Oct 2017

  Jacksonville Beach, Florida, United States ▪ Managed a $100,000 leveraged portfolio making trades based on merger arbitrage, technical analysis, as well as event-driven stock catalysts ▪ Tracked stock movements utilizing price filters in order to gauge and judge order flow/market inefficiencies ▪ Analyze individual company information (revenue targets, EPS, option volatility, competitors) via 10K/10Qs



Vallencourt Construction Company

• Heavy Equipment Operator

  • Jan 2016 - May 2016

  Jacksonville, Florida, United States ▪ Operated heavy machinery to include dozers, loaders, track-hoes, off-road trucks, etc. ▪ Worked as a team to meet deadlines while ensuring proper safety on the job sites ▪ Basic vehicle maintenance and routine checkups (fluid levels, proper functions, etc.)



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• Engineer Equipment Operator

  • Aug 2012 - Aug 2015

  Jacksonville, North Carolina Area ▪ Operate heavy equipment in a safe and efficient manner according to all relevant legislation, policies, and procedures ▪ Oversaw a squad of 20+ Marines performing daily, monthly, and quarterly maintenance checks ▪ Completed reports based on platoon readiness to include Marines as well as equipment status



Discount Tire

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Tire Technician

  • Feb 2012 - Aug 2012

  Jacksonville, Florida Area ▪Responsibilities include tire changing, balancing, flat repairs and rotation service that must be done with safety and efficiency. Also ensuring a clean workplace and maintaining excellent customer service and wait time.