Associate System Administrator

• Nov 2019 - Present

Help Desk Analyst

• Oct 2019 - Nov 2019

Help Desk Technician

• May 2019 - Sep 2019

- Help end users remotely - Unlock accounts using AD - Install software for company needs - Connect remotely to troubleshoot computer issues - Gather information from end users in regards to issues - Image computers and configure computers based on company standards - Troubleshoot issues on PC and mobile devices managed by company - Help end users remotely - Unlock accounts using AD - Install software for company needs - Connect remotely to troubleshoot computer issues - Gather information from end users in regards to issues - Image computers and configure computers based on company standards - Troubleshoot issues on PC and mobile devices managed by company

Help Desk Analyst

• Apr 2019 - May 2019

· Migrate users from Windows 7 to Windows 10 · Image PC’s using SCCM · Transfer data using the network connection · Make user local admin on the computer · Map network drives used by the user · Map network printers used by the user · Communicate with the team on the current inventory of make and model of laptops in stock · Setup docking stations with new laptops · Migrate users from Windows 7 to Windows 10 · Image PC’s using SCCM · Transfer data using the network connection · Make user local admin on the computer · Map network drives used by the user · Map network printers used by the user · Communicate with the team on the current inventory of make and model of laptops in stock · Setup docking stations with new laptops

Senior Desktop Support Specialist

• Dec 2018 - Apr 2019

· Migrate users from Windows 7 to Windows 10 · Image computers using Ivanti · Complete tickets using ServiceNow · Inspect broken laptops to send them out for repair · Setup desks for new employees · Collect hardware from employees leaving company · Backup computers · Organize stock room · Remove Hard Drives from retired laptops for destruction · Inventory laptops when adding them back into the stock room · Wipe Hard Drives after backing up user data · Reset user… Show more · Migrate users from Windows 7 to Windows 10 · Image computers using Ivanti · Complete tickets using ServiceNow · Inspect broken laptops to send them out for repair · Setup desks for new employees · Collect hardware from employees leaving company · Backup computers · Organize stock room · Remove Hard Drives from retired laptops for destruction · Inventory laptops when adding them back into the stock room · Wipe Hard Drives after backing up user data · Reset user credentials using Active Directory Show less · Migrate users from Windows 7 to Windows 10 · Image computers using Ivanti · Complete tickets using ServiceNow · Inspect broken laptops to send them out for repair · Setup desks for new employees · Collect hardware from employees leaving company · Backup computers · Organize stock room · Remove Hard Drives from retired laptops for destruction · Inventory laptops when adding them back into the stock room · Wipe Hard Drives after backing up user data · Reset user… Show more · Migrate users from Windows 7 to Windows 10 · Image computers using Ivanti · Complete tickets using ServiceNow · Inspect broken laptops to send them out for repair · Setup desks for new employees · Collect hardware from employees leaving company · Backup computers · Organize stock room · Remove Hard Drives from retired laptops for destruction · Inventory laptops when adding them back into the stock room · Wipe Hard Drives after backing up user data · Reset user credentials using Active Directory Show less

Correctional Officer

• Nov 2015 - Dec 2018

Supervise Inmates in multiple levels of classification Maintain log books of daily activities Organize and log equipment Supervise Inmates in multiple levels of classification Maintain log books of daily activities Organize and log equipment

Instructor

• Feb 2015 - Dec 2018

Teach students in the martial art Haidong Gumdo Currently 2nd Degree Black Belt in Haidong Gumdo Lead the Demonstration Team and compete in Tournaments Teach students in the martial art Haidong Gumdo Currently 2nd Degree Black Belt in Haidong Gumdo Lead the Demonstration Team and compete in Tournaments

IT Technician

• Aug 2014 - Dec 2018

· CompTIA A+ Certified September 2018 · Upgrade computers to Windows 10 · Configure and verify wireless networks · Replace malfunctioning computer parts · Replace Wireless NIC card in laptops · Backup and restore computers · Troubleshoot computers and networks to resolve problems · Knowledgeable of Microsoft Operating Systems including Windows 7, 8, 8.1, and Windows 10 · Apply updates to Windows computers and Apple computers · Configure mobile devices using Android… Show more · CompTIA A+ Certified September 2018 · Upgrade computers to Windows 10 · Configure and verify wireless networks · Replace malfunctioning computer parts · Replace Wireless NIC card in laptops · Backup and restore computers · Troubleshoot computers and networks to resolve problems · Knowledgeable of Microsoft Operating Systems including Windows 7, 8, 8.1, and Windows 10 · Apply updates to Windows computers and Apple computers · Configure mobile devices using Android Operating System · Configure printers both wirelessly and with hard wire connections · Answer client concerns regarding networks, computers, and mobile devices Show less · CompTIA A+ Certified September 2018 · Upgrade computers to Windows 10 · Configure and verify wireless networks · Replace malfunctioning computer parts · Replace Wireless NIC card in laptops · Backup and restore computers · Troubleshoot computers and networks to resolve problems · Knowledgeable of Microsoft Operating Systems including Windows 7, 8, 8.1, and Windows 10 · Apply updates to Windows computers and Apple computers · Configure mobile devices using Android… Show more · CompTIA A+ Certified September 2018 · Upgrade computers to Windows 10 · Configure and verify wireless networks · Replace malfunctioning computer parts · Replace Wireless NIC card in laptops · Backup and restore computers · Troubleshoot computers and networks to resolve problems · Knowledgeable of Microsoft Operating Systems including Windows 7, 8, 8.1, and Windows 10 · Apply updates to Windows computers and Apple computers · Configure mobile devices using Android Operating System · Configure printers both wirelessly and with hard wire connections · Answer client concerns regarding networks, computers, and mobile devices Show less

3D Animator

• Nov 2014 - Mar 2018

Create 3D Animations for characters in game Collaborate with group members to storyboard animations Collaborate with programmer to implement animations into game engine Attend group meetings to discuss progress and what to work on Create 3D Animations for characters in game Collaborate with group members to storyboard animations Collaborate with programmer to implement animations into game engine Attend group meetings to discuss progress and what to work on

Sales Associate

• Aug 2014 - Jan 2015

Answer customer questions and concerns on the phone. Handle customer in store pick-ups. Answer customer questions and concerns on the phone. Handle customer in store pick-ups.

Sales Associate

• Jun 2012 - Aug 2014

Provide excellent customer service, manage cash drawer Create and maintain visual merchandise displays Provide excellent customer service, manage cash drawer Create and maintain visual merchandise displays

Lead Ambassador/Tour Guide

• Aug 2010 - May 2014

Conduct campus tours to prospective students and their parents. Answer questions and provide dual campus information Developed excellent communication and interpersonal skills Conduct campus tours to prospective students and their parents. Answer questions and provide dual campus information Developed excellent communication and interpersonal skills