Experience

Ryland Communications Ltd

• Telecommunications

• Project Manager

  • Sep 2017 - Present

  Responsible for the successful planning, monitoring and closure of projects relating to installation and maintenance of telecoms service and equipment. Communication is paramount, to liaise with all involved parties and ensure project cohesion. With clients spread across the United Kingdom, each job is different, so flexibility is needed to adapt our approach and solutions to the customer's needs. Liaising with our sister company Telcare we regularly work with Jones Lang Lasalle, operating with companies of this magnitude right through to small one phone businesses. Show less



Hand Picked Hotels

• United Kingdom
• Hospitality
• 300 - 400 Employee

• Duty Manager

  • Dec 2015 - May 2017

  I was approached for this role by a former colleague, and helped to oversee a transitional staffing phase. I won an internal award within my first full month as a result of improved results, and continued to make clear financial savings in my department through stock, sales and staff level analysis. High attention to detail was required to maintain service in our AA rosette restaurant. As duty manager within this luxury brand I have overseen a number of the 92 weddings in the last 18 months. Responsible for out of hours sales enquires, in some cases I have handled everything from initial contact, to show round and menu tasting, to the final day. Our thriving meeting and event business has seen me manage events ranging from Audi car launches to NHS conferences. Show less



The Beach Village Resort

• Spain

• Operations Manager

  • Mar 2015 - Nov 2015

  Interim Operations Manager to this 270 bed beach side resort comprising of two bars, two food outlets and a nightclub. A very challenging role, largely due to language and cultural differences. My brief was to introduce Western operational procedures and integrate these with Thai practices in a bid to raise standards and efficiency. Successes included the purchasing and installation of point of sale systems across the resort, a refreshed approach to onsite marketing, a streamlined social media program and a large scale landscaping project which included improved road side signage to raise the profile of the business. Show less



glh Hotels

• United Kingdom
• Hospitality
• 400 - 500 Employee

• • Jul 2014 - Mar 2015

  As the Assistant Food and Beverage Manager, alongside a Hotel Duty Manager role my responsibilities included but were not limited to;Being a point of contact for any guest queries, be it complaints or questions.Organising the 50 strong F&B team: their tasks, schedules and information meetingsAssisting in staff management: recruitment, training, evaluation and promotion.Monitor customer service levels through various platforms and ensure staff are aware of results.Implementing methods to continually drive these results. Taking full responsibility for the entire hotel, not just the restaurant and bar during allocated shifts.Being responsible for stock purchase and maintenance. Show less

• • Nov 2012 - Jul 2014

  As a Food and Beverage Supervisor in this 4* hotel I was concerned with maintaining the smooth and professional running of our restaurant and 3 bars. Using teamwork and communication skills I ensure that both myself and my staff constantly deliver the high level of service befitting the company. As Supervisor I was required to fulfil Duty Manager shifts which places all immediate decisions concerning operations of the hotel under my control. This brings a high level of responsibility as I am the final point of contact regarding customer complaints or queries. My experience in this role has developed attributes of patience, adaptability and decision making. I was responsible for stock level maintenance, outlining and achieving weekly targets and forward planning, all of which have heightened teamwork, leadership and organisational skills. In summary, this role exposed and improved a wide variety of my skills including time management, business awareness, leadership and motivation, customer service and complaint resolution. During my time with glh. Hotels I have won awards for customer service and represented the company in multiple charity events. Show less



Freud Communications

• United Kingdom
• Advertising Services

• PR Intern

  • Sep 2012 - Oct 2012

  I spent a valuable month with this experienced PR firm. I had roles in both consumer and corporate public relation teams. Tasks performed included research and aiding in the creation of press releases/campaigns for high profile clients such as Asda and Nike. Particular events I was involved with include ASDA's halloween press launch, and press days with Premiership footballers acting as Mars ambassadors to support The FA's 'just play' campaign. I spent a valuable month with this experienced PR firm. I had roles in both consumer and corporate public relation teams. Tasks performed included research and aiding in the creation of press releases/campaigns for high profile clients such as Asda and Nike. Particular events I was involved with include ASDA's halloween press launch, and press days with Premiership footballers acting as Mars ambassadors to support The FA's 'just play' campaign.



All the Worlds Entertainment

• United Kingdom
• Musicians
• 1 - 100 Employee

• Intern

  • Jun 2012 - Jul 2012

  Roles within this media company included; data research and analysis, database compilation and drafting press releases. Years later I still undertake research assignments for contacts made during this period, most recently collaborating with a project with Peter Spanton Beverages in 2014. Roles within this media company included; data research and analysis, database compilation and drafting press releases. Years later I still undertake research assignments for contacts made during this period, most recently collaborating with a project with Peter Spanton Beverages in 2014.



Scott Anderson Limited

• United States

• Waiter & Barman

  • Aug 2010 - Dec 2011

  Whilst studying at University I worked for Scott Anderson Ltd during the holiday periods. This organisation provides high end catering for weddings & events in and around the Kent area. I worked as a waiter and a barman, using the skills I had learnt from Hand Picked Hotels and my time at Melbas in Australia. Whilst studying at University I worked for Scott Anderson Ltd during the holiday periods. This organisation provides high end catering for weddings & events in and around the Kent area. I worked as a waiter and a barman, using the skills I had learnt from Hand Picked Hotels and my time at Melbas in Australia.



Melbas

• United States
• 1 - 100 Employee

• Waiter

  • Sep 2009 - Dec 2009

  This gap year job in a prestigious restaurant and nightspot gave valuable insight into the demands needed to integrate efficiently with a multi national team in a high pressure environment. Often catering for celebrities and industry heads, standards and expectations were extremely high meaning this was a sharp learning curve that has taught the importance of an eye for detail. This gap year job in a prestigious restaurant and nightspot gave valuable insight into the demands needed to integrate efficiently with a multi national team in a high pressure environment. Often catering for celebrities and industry heads, standards and expectations were extremely high meaning this was a sharp learning curve that has taught the importance of an eye for detail.