Josh Allison

Junior Developer Intern at IEQ Technology
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Contact Information
us****@****om
(386) 825-5501
Location
Eugene, Oregon, United States, US

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Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Junior Developer Intern
      • Sep 2022 - Present

      • Developed and implemented innovative, high-quality solutions to improve the efficiency of IEQ Technology Inc.’s software development process as a Junior Developer Intern• Utilized a variety of programming languages, such as JavaScript, HTML, CSS, C#, Java, & PL/SQL to create efficient software solutions• Collaborated with other software engineers to design and develop software solutions• Assisted in debugging and troubleshooting software issues• Assisted in the development of new features for IEQ Technology Inc.’s software products• Developed documentation templates and maintained high-quality software documentation

    • United States
    • Higher Education
    • 700 & Above Employee
    • Tutor: Math/Programming
      • Sep 2021 - Dec 2022

    • United States
    • Non-profit Organizations
    • 200 - 300 Employee
    • Direct Support Professional
      • Jan 2019 - Apr 2020

    • United States
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Customer Servicer Representative
      • Feb 2018 - Dec 2018

    • United States
    • Non-profit Organizations
    • 200 - 300 Employee
    • Direct Support Professional
      • Sep 2017 - Jan 2018

    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • Sales Representative
      • Jul 2016 - Jan 2017

    • India
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Chat Representative
      • Jul 2014 - Jun 2016

      Role:-Engage Proactively: Received and promptly responded concisely to customers queries-Multitask Effectively: often assisting two customers chats and accounts simultaneously-Record Diligently: Documented questions and actions taken on accounts-Learn Quickly: Frequent training on new products and services-Adapt Smoothly: Weekly 1:1 with team lead to improve metrics-Investigate Thoroughly: Explore account statements for billing errors upon request-Connect Sincerely: Utilize many software tools and soft skills to ensure customer satisfaction and retention.Takeaway:-Employment canceled due to site shut-down-Received consistent positive feedback, both from customers as well as Supervisors-Ended the role with a personal overall customer satisfaction of 9.4/10, with NPS of 9.2/10 (Net Promotor Score; How likely would they recommend the company to a friend)

Education

  • Lane Community College
    Associate of Applied Science, Computer Programming
    2019 - 2022
  • Lane Community College
    General Studies
    2013 - 2014
  • Heritage High School
    High School Diploma
    2011 - 2013

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