Josh Chacko

Strategic Account Manager Lead, Higher Education at Compass Digital
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Contact Information
us****@****om
(386) 825-5501
Location
Houston, Texas, United States, US
Skills

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Nibin Thomas

Josh is a self-starter that can make sense of any technology or project nuance thrown at him. He thrived in complex situations and built high trust with all his clients. It was a pleasure to work with Josh and have confidence that he'll be a key player on any team.

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Credentials

  • Project Management Foundations
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • SQL: Data Reporting and Analysis
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Software Processes and Agile Practices
    Coursera
    Sep, 2019
    - Nov, 2024
  • Introduction to Software Product Management
    Coursera
    Jan, 2019
    - Nov, 2024

Experience

  • Compass Digital Labs
    • Canada
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Strategic Account Manager Lead, Higher Education
      • Feb 2021 - Present

      • Manage US portfolio of higher education clients (College/University), fostering strong relationships and ensuring their satisfaction with our SaaS solutions. • Oversee a seasoned team of account managers and coordinators. • Collaborate with clients to understand their unique needs and objectives, aligning our technology offerings to meet and exceed their expectations. • Conduct regular product training sessions for clients, empowering them to maximize value of our technology… Show more • Manage US portfolio of higher education clients (College/University), fostering strong relationships and ensuring their satisfaction with our SaaS solutions. • Oversee a seasoned team of account managers and coordinators. • Collaborate with clients to understand their unique needs and objectives, aligning our technology offerings to meet and exceed their expectations. • Conduct regular product training sessions for clients, empowering them to maximize value of our technology solutions. • Develop and maintain account plans and strategies for growth, resulting in 30% revenue increase YoY. • Generate detailed reports and analysis of client’s performance using our technology, offering valuable insights and recommendations for optimizing their operations. • Serve as a liaison between the client and product management team to develop roadmaps for features and functionalities.

    • Implementation Project Manager
      • Nov 2018 - Feb 2021

      • Successfully managed 60+ hospitality technology implementations, ensuring all business needs were met. • Optimized project plan leading to a 40% decrease in delivery time for mobile application implementations. • Negotiated with internal and external groups to set priorities and obtain required resources to ensure successful project completions. • Conducted regular project touchpoints with clients and stakeholders to set expectations and provide critical updates on milestones and… Show more • Successfully managed 60+ hospitality technology implementations, ensuring all business needs were met. • Optimized project plan leading to a 40% decrease in delivery time for mobile application implementations. • Negotiated with internal and external groups to set priorities and obtain required resources to ensure successful project completions. • Conducted regular project touchpoints with clients and stakeholders to set expectations and provide critical updates on milestones and risks. • Led 8 integrated solutions pilot programs which aided to a successful GTM strategy and a 40% increase in adoption of integrated solutions.

  • NFP
    • United States
    • Insurance
    • 700 & Above Employee
    • Manager, Marketing & Technology (Canada)
      • May 2016 - Oct 2018

      • Led digital strategy and technology enablement by implementing Insurance marketing technology applications and executing both traditional and digital marketing tactics. • Analysis – Leveraged Google Analytics and Facebook Analytics to optimizing company website and ads respectively. • SEO – Rebuilt organizations website with SEO optimization in mind as well as building sales funnels to streamline online leads. • Digital Marketing and SEM - utilizing a range of techniques including… Show more • Led digital strategy and technology enablement by implementing Insurance marketing technology applications and executing both traditional and digital marketing tactics. • Analysis – Leveraged Google Analytics and Facebook Analytics to optimizing company website and ads respectively. • SEO – Rebuilt organizations website with SEO optimization in mind as well as building sales funnels to streamline online leads. • Digital Marketing and SEM - utilizing a range of techniques including paid social media campaigns (Facebook), Google Adwords, Yelp for Business and YP. • Graphic Design - created print and digital visuals, for both digital and traditional marketing campaigns and collateral. (Adobe Photoshop/Adobe Illustrator) • Email Marketing - Managed a CRM platform with an excess of 100,000 clients/prospects and developed email campaigns with an average open-rate of 66% and average click-rate of 5%. Worked with tools the following tools: • Google Analytics • Google Tag Manager • Wordpress • Facebook Advertising • MailChimp / Mandrill • Twilio • Microsoft Office • Adobe Photoshop • Industry-based CRM and Email-Marketing Automation Show less • Led digital strategy and technology enablement by implementing Insurance marketing technology applications and executing both traditional and digital marketing tactics. • Analysis – Leveraged Google Analytics and Facebook Analytics to optimizing company website and ads respectively. • SEO – Rebuilt organizations website with SEO optimization in mind as well as building sales funnels to streamline online leads. • Digital Marketing and SEM - utilizing a range of techniques including… Show more • Led digital strategy and technology enablement by implementing Insurance marketing technology applications and executing both traditional and digital marketing tactics. • Analysis – Leveraged Google Analytics and Facebook Analytics to optimizing company website and ads respectively. • SEO – Rebuilt organizations website with SEO optimization in mind as well as building sales funnels to streamline online leads. • Digital Marketing and SEM - utilizing a range of techniques including paid social media campaigns (Facebook), Google Adwords, Yelp for Business and YP. • Graphic Design - created print and digital visuals, for both digital and traditional marketing campaigns and collateral. (Adobe Photoshop/Adobe Illustrator) • Email Marketing - Managed a CRM platform with an excess of 100,000 clients/prospects and developed email campaigns with an average open-rate of 66% and average click-rate of 5%. Worked with tools the following tools: • Google Analytics • Google Tag Manager • Wordpress • Facebook Advertising • MailChimp / Mandrill • Twilio • Microsoft Office • Adobe Photoshop • Industry-based CRM and Email-Marketing Automation Show less

  • Limelight Platform
    • Canada
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Digital Marketing & Business Development
      • Sep 2015 - Dec 2015

      Limelight is a live marketing platform that empowers markets to build and measure their live marketing efforts, turning every face to face interaction between your brand and consumers, into a data capture opportunity, leads, and leads into sales. Limelight’s platform eliminates long lead times, multiple vendors and development costs and is supported with fully managed services. Specialties Live Marketing Technology, Real Time Consumer Data & ROI, Experiential Marketing Technology… Show more Limelight is a live marketing platform that empowers markets to build and measure their live marketing efforts, turning every face to face interaction between your brand and consumers, into a data capture opportunity, leads, and leads into sales. Limelight’s platform eliminates long lead times, multiple vendors and development costs and is supported with fully managed services. Specialties Live Marketing Technology, Real Time Consumer Data & ROI, Experiential Marketing Technology, Live Lead Generation, Software as a Service (SaaS) • Worked with multinational brands to build and measure live marketing campaigns using new marketing technology and custom digital assets. • Account management, onboarding new clients, implementing work-back schedules and executing day-to-day deliverables. • Prospected and nurtured leads (>1000 MQL’s) using targeted email marketing campaigns, networking and online lead generation tools. • Assisted in the implementation of a new CRM system (Salesforce) and integration of an email automation system (Marketo). https://www.linkedin.com/company/limelight-platform?trk=company_logo Show less Limelight is a live marketing platform that empowers markets to build and measure their live marketing efforts, turning every face to face interaction between your brand and consumers, into a data capture opportunity, leads, and leads into sales. Limelight’s platform eliminates long lead times, multiple vendors and development costs and is supported with fully managed services. Specialties Live Marketing Technology, Real Time Consumer Data & ROI, Experiential Marketing Technology… Show more Limelight is a live marketing platform that empowers markets to build and measure their live marketing efforts, turning every face to face interaction between your brand and consumers, into a data capture opportunity, leads, and leads into sales. Limelight’s platform eliminates long lead times, multiple vendors and development costs and is supported with fully managed services. Specialties Live Marketing Technology, Real Time Consumer Data & ROI, Experiential Marketing Technology, Live Lead Generation, Software as a Service (SaaS) • Worked with multinational brands to build and measure live marketing campaigns using new marketing technology and custom digital assets. • Account management, onboarding new clients, implementing work-back schedules and executing day-to-day deliverables. • Prospected and nurtured leads (>1000 MQL’s) using targeted email marketing campaigns, networking and online lead generation tools. • Assisted in the implementation of a new CRM system (Salesforce) and integration of an email automation system (Marketo). https://www.linkedin.com/company/limelight-platform?trk=company_logo Show less

  • Spectra
    • United States
    • Hospitality
    • 400 - 500 Employee
    • Manager, Basketball Operations - Ryerson Athletics / Mattamy Athletic Centre
      • Aug 2012 - Oct 2015

      • Managed all Basketball (related) events at the Mattamy Athletic Centre (Formally Maple Leaf Gardens) for brands such as the NCAA, FIBA, NBA and CIS including the 2015 CIS National Basketball Championships. • Led a group of 20+ staff on an event-to-event basis who executed accurate game operation from pre-event set-up to post-event tear down. • Actively involved formulating marketing strategies for Ryerson University Athletics and producing creative's for print and web. • Managed all Basketball (related) events at the Mattamy Athletic Centre (Formally Maple Leaf Gardens) for brands such as the NCAA, FIBA, NBA and CIS including the 2015 CIS National Basketball Championships. • Led a group of 20+ staff on an event-to-event basis who executed accurate game operation from pre-event set-up to post-event tear down. • Actively involved formulating marketing strategies for Ryerson University Athletics and producing creative's for print and web.

  • Northbridge Financial Corporation
    • Canada
    • Insurance
    • 400 - 500 Employee
    • Financial Data Analyst - Premium Accounting
      • Apr 2014 - Oct 2014

      • Reconciled receivable accounts for NBFC's largest marine insurance broker with policies exceeding $10M. • Preformed monthly consolidation of broker financials and inputted data into internal database for multiple party access. • Reconciled receivable accounts for NBFC's largest marine insurance broker with policies exceeding $10M. • Preformed monthly consolidation of broker financials and inputted data into internal database for multiple party access.

  • NewPath Sports + Entertainment
    • Toronto, Canada
    • Account Coordinator
      • Oct 2012 - Mar 2014

      • Assisted in day-to-day tasks for both management and clients in the sports and entertainment industry. • Assisted in Public Relation tasks such as drafting Press Releases and distributing to various media outlets. • Actively pursued alternative revenue opportunity for our clients by conducting market research and contacting brands that align with client’s overall strategy. • Coordinated live events which included athlete appearances, development camps and live marketing… Show more • Assisted in day-to-day tasks for both management and clients in the sports and entertainment industry. • Assisted in Public Relation tasks such as drafting Press Releases and distributing to various media outlets. • Actively pursued alternative revenue opportunity for our clients by conducting market research and contacting brands that align with client’s overall strategy. • Coordinated live events which included athlete appearances, development camps and live marketing engagements. • Successfully assisted in negotiations of a number of sponsorships and endorsement deals. Show less • Assisted in day-to-day tasks for both management and clients in the sports and entertainment industry. • Assisted in Public Relation tasks such as drafting Press Releases and distributing to various media outlets. • Actively pursued alternative revenue opportunity for our clients by conducting market research and contacting brands that align with client’s overall strategy. • Coordinated live events which included athlete appearances, development camps and live marketing… Show more • Assisted in day-to-day tasks for both management and clients in the sports and entertainment industry. • Assisted in Public Relation tasks such as drafting Press Releases and distributing to various media outlets. • Actively pursued alternative revenue opportunity for our clients by conducting market research and contacting brands that align with client’s overall strategy. • Coordinated live events which included athlete appearances, development camps and live marketing engagements. • Successfully assisted in negotiations of a number of sponsorships and endorsement deals. Show less

  • Canada Basketball
    • Canada
    • Spectator Sports
    • 1 - 100 Employee
    • Finance & Administration
      • Mar 2011 - Apr 2012

      • Reconciled accounts and prepared financial statements using software such as Microsoft excel and ACCPAC Corporate Edition. • Administered National Team financials which included preparing projected cash flows exceeding half a million dollars. • Responsible for all office administration and found alternative solutions to reduce overall costs and efficiency. • Actively involved in multiple projects centered on flagship events, team administration and national marketing campaigns. • Reconciled accounts and prepared financial statements using software such as Microsoft excel and ACCPAC Corporate Edition. • Administered National Team financials which included preparing projected cash flows exceeding half a million dollars. • Responsible for all office administration and found alternative solutions to reduce overall costs and efficiency. • Actively involved in multiple projects centered on flagship events, team administration and national marketing campaigns.

Education

  • Ryerson University
    Bachelor’s Degree, Business/Commerce

Community

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