Josh Whan

Customer Service Specialist at Solutran
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Chemical Dependency Counselor Assistant
    Ohio Chemical Dependency Professionals Board
    Feb, 2021
    - Nov, 2024

Experience

  • Solutran
    • United States
    • Financial Services
    • 100 - 200 Employee
    • Customer Service Specialist
      • Jan 2022 - Present

      Specialist position with the troubleshooting knowledge and skills required to assist agents with questions or concerns regarding the members over the counter or food benefits, or to handle inquiries that are beyond the abilities of a Tier 1 agent. • Trained over 10 employees in properly handling member questions and concerns while receiving a high volume of calls on a regular, consistent basis. • Resolved the member’s concerns in a positive, clear, courteous, and straightforward manner whenever they were escalated to the Tier 2 department. • Remained up to date on all new technology, systems, rules, or procedures applicable to the member’s accounts and benefits, including HIPPA guidelines. • Developed and maintained a thorough understanding of software programs used in day-to-day operations including, CRM for accessing member accounts and information and MAX for utilizing multi-line phone systems. Contributions: • Promoted to Exceptions Queue after only 3 months of employment. • Promoted to Tier 2 after only 5 months of employment. Show less

  • Hollywood Feed
    • United States
    • Retail
    • 200 - 300 Employee
    • Shift Manager
      • Feb 2019 - Jan 2022

      Handle financial transactions in a high-volume store, seeing over 100 customers a day, providing high-quality customer service while strengthening brand loyalty. • Maintained an excellent record of zero drawer shortages or overages during my tenure. • Supervised 2 to 3 employees, per shift and trained 5+ new employees, developing them into productive team members with excellent product knowledge. • Completed all internal office duties, including compiling customer information for Hollywood Feed database, adhering to standards and practices of confidentiality and privacy as well as generating Daily Sales Reports on a regular basis. • Resolved any issues with customers in a professional, positive, and timely manner. Contributions: • Was 1 of 10 employees recognized in Northeast Ohio during the 2nd quarter of 2022 for providing excellent work and was given additional benefits for all of Q3. • Recognized by management for my contributions to a positive work environment for customer and coworker alike. Show less

  • Inn Walden
    • Aurora, OH
    • Inkeeper
      • Feb 2017 - Jan 2019

      Manage the front of the Inn, ensuring smooth day-to-day operations. • Created reservations through multi-line phone system or through email, gathering the relevant information and processing it into the ReservationKey software system, following all policies and procedures regarding privacy and confidentiality. • Handled and processed all guest payments with cash or card, ensuring no overages or shortages within the drawer. • Trained 3 innkeepers as well as 2 housekeepers during my tenure, ensuring they were productive members of the staff & knew all rules, policies and procedures of the Inn. • Gathered relevant information from the guests to create an itinerary based upon their wants, needs, and specifications, and provided each and every guest with personal attention, learning of their interests during their stay, to modify their itinerary, if need be, ensuring they are given the best tailored experience we could provide. Contributions: • Chosen as the only Innkeeper to cater to high-value guests that required the most specific of care, ensuring confidentiality at all times. • Chosen as the only Innkeeper to provide tours to potential business clients, wedding parties, or convention organizers wishing to rent out the entire Inn. • Chosen as the head of the event Innkeeping staff, ensuring all preparations are in-order prior to any event beginning. Show less

  • Dollar General
    • United States
    • Retail
    • 700 & Above Employee
    • Retail Manager
      • Apr 2013 - Dec 2016

      Ensured the smooth day-to-day operation of the store when the Store Manager & Assistant Manager were not available or present. • Supervised 1-2 employees per shift. • Maintained knowledge of rotating products and supplies and oversaw, documented, unloaded, and stocked goods moving through the supply room. • Handled cash or card transactions, ensuring there were no register shortages or overages at the end of the shift. • Filled in & processed administrative paperwork at the end of the day. • Resolved issued with customers in a positive, timely, and satisfactory manner. Contributions: • Rose from cashier to shift manager in only 9 months. Show less

Education

  • Cuyahoga Community College
    Associate's degree, Human Services, General
    2020 - 2023
  • Kent State University
    Psychology
    2011 - 2013

Community

You need to have a working account to view this content. Click here to join now