Quality Assurance Specialist

• Oct 2022 - Present

General Manager

• Apr 2022 - Oct 2022

I am responsible for providing excellent customer service, managing shop flow, advising customers on vehicle needs and getting approval to do work. Also, responsible for scheduling appointments and getting accurate descriptions of customer needs. In addition I build estimates, build/edit inspections, train the employees, hold safety meetings, set the schedule, count inventory, order inventory, hold interviews, implement new policies and procedures, return products and reconcile paperwork each day. I also handle money and do daily deposits. Show less

Service Advisor

• Apr 2019 - Apr 2022

I was a service advisor here. I am responsible for providing excellent customer service, managing shop flow, advising customers on vehicle needs and getting approval to do work. Also, responsible for scheduling appointments and getting accurate descriptions of customer needs. I had just over 1 million in sales in 2020 and had the most 5 star reviews. In my three years here I averaged over a million dollars in sales each years and contributed to the massive growth of the company. I was a service advisor here. I am responsible for providing excellent customer service, managing shop flow, advising customers on vehicle needs and getting approval to do work. Also, responsible for scheduling appointments and getting accurate descriptions of customer needs. I had just over 1 million in sales in 2020 and had the most 5 star reviews. In my three years here I averaged over a million dollars in sales each years and contributed to the massive growth of the company.

Service Manager

• Mar 2018 - Mar 2019

I started out as a Service Advisor and quickly moved into management. Managed a team of 7 employees. Was responsible for inventory, customer service, implementing policies and procedures, scheduling and managing the team. I started out as a Service Advisor and quickly moved into management. Managed a team of 7 employees. Was responsible for inventory, customer service, implementing policies and procedures, scheduling and managing the team.

Claims Specialist

• Mar 2017 - Mar 2018

Assistant Manager

• Jul 2015 - Mar 2017

Partner Services Assistant

• Jul 2014 - Dec 2014

This was a paid internship. I setup and operated the OSU FanFest before football games. I also activated the Buckeye Mobile Tours which is when we go out to various events all over Ohio and setup inflatables and give away free items promoting OSU and the sponsors. This was a paid internship. I setup and operated the OSU FanFest before football games. I also activated the Buckeye Mobile Tours which is when we go out to various events all over Ohio and setup inflatables and give away free items promoting OSU and the sponsors.