Experience

Makers

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Client Partner

  • Aug 2019 - Present

  We are one of the leading providers for Software Engineer development.

• Client Director / Account Manager

  • Aug 2019 - Present

  Makers is a UK lead Software Development training provider working with some of the biggest companies. My portfolio of clients included Deloitte, KPMG, Credit Suisse, UK government departments, Ford and News UK. Manage a portfolio of key accounts, ensuring delivery of agreed Statement of Work, regular communication and account planning. Resource from the developer pool the very best fit for hiring partner environment and culture.  Develop deep relationships with key stakeholders, decision-makers and influencers at hiring partner key accounts. Schedule and lead business reviews, monthly calls, health checks and support hires according to the Statement of Work.  Create and manage in-depth Key Account profiles that show an understanding of the complexity of the Account.  Analyse and interpret data to understand the health of an account and provide strategic recommendations in line with derived insights. Introduce initiatives and execute Makers innovations with Key Accounts to increase their performance.  Directly working with training teams to deliver on education and Makers success in hiring partner environments. Work cross-functionally by liaising with key internal stakeholders to meet hiring partner SLAs and support the key account appropriately. Train, consult, monitor, support internal and external stakeholders in handling the Key Accounts to optimise their performance. Show less



Knowledgepool

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Senior Talent Coach

  • Aug 2015 - Aug 2019

  Capita is a multi-billion-pound international business process outsourcing and professional services company listed on the FTSE 250 index.  Managed a portfolio of apprentices working for Barclays, HSBC and UK government DWP, Insolvency Service and the Justice.  In-depth knowledge of qualifications including Cert. RBCB, Dip. RBCB and Business Admin L3.  Delivering results to deadline and against KPIs.  Reporting success to stakeholders, regular review sessions, setting and managing targets and expectations.  In-depth knowledge of MS systems as well as other online learning platforms.  Managing expectations, concerns & complaints.  Ensuring all paperwork is compliant and processes are up to date.  Safeguarding control, minimising risk and creating awareness for safety and wellbeing on apprenticeship courses especially for 16-18 learners. Show less



BPP

• London, England, United Kingdom

• Assessor

  • Feb 2012 - Aug 2015

  BPP is a UK based higher education provider of professional and academic education.  Managing a portfolio of apprentices working from SMEs to large corporations including TfL, BT, BDO and Menzies.  Complete course management including booking, applying changes, exams and results.  End-to-end relationship management including reporting to key stakeholders both internal and external.  Delivering exceptional and world-leading customer experience whilst growing and promoting the BPP brand.  Extensive knowledge of BPP delivered qualifications including CIMA, ACCA, ACA/CFAB, AAT, Business, HR, CII & Legal secretaries.  Managing expectations, concerns & complaints.  Safeguarding control, minimising risk and creating awareness for safety and wellbeing on apprenticeship courses especially for 16-18 learners. Level 1 councillor award achieved for this part of the job role.  Attending exhibitions and events to expand the client base and generate new business leads. Show less



NatWest

• Banking
• 700 & Above Employee

• Customer Advisor

  • Aug 2008 - Feb 2012

  NatWest is a UK based retail and commercial bank, part of the RBS group.  Responsible for sales of regulated products such as accounts, mortgages, loans and insurance.  Leading, training, developing and briefing of up to 10 members of staff.  Expert complaints champion achieving a satisfaction level of 80% over 2 months and 70% over 3months.  Building rapport and creating a lasting relationship.  Intensive knowledge of all bank products and services.  General branch management duties inc. Balancing general ledger and branch cash reconciliation. Show less