Josh Taylor
Information Technology System Manager at APSI Wifi Services LLC.- Claim this Profile
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Bio
Trenton Thompson
"I had the pleasure of working with a skilled IT manager that was both my mentor and friend." Josh is highly intelligent and passionate about IT efficiency. We worked together on a proposed Fresh Desk ticketing system, and I was impressed with his technical aptitude. Josh would be a great asset for any employer looking to hire a strategic IT manager that can take projects to the next level - I highly recommend him!
Brad Barton
Josh has a real passion for providing an excellent end user experience. He always tries to put together the right combination of hardware and software that will meet users' needs, and he has worked with his support team on the help desk to build a culture of customer service. I always get great feedback on Josh and his support team from end users. Josh knows how to get things done. He's not afraid to push back if he thinks we're doing the wrong thing, but once we've made a decision he's a great team player and works hard to implement the solution. Smart technically and also good with users, helpful and encouraging. He's also good on change management, making sure users get the training and support they need to work through a difficult change in process or toolset.
Trenton Thompson
"I had the pleasure of working with a skilled IT manager that was both my mentor and friend." Josh is highly intelligent and passionate about IT efficiency. We worked together on a proposed Fresh Desk ticketing system, and I was impressed with his technical aptitude. Josh would be a great asset for any employer looking to hire a strategic IT manager that can take projects to the next level - I highly recommend him!
Brad Barton
Josh has a real passion for providing an excellent end user experience. He always tries to put together the right combination of hardware and software that will meet users' needs, and he has worked with his support team on the help desk to build a culture of customer service. I always get great feedback on Josh and his support team from end users. Josh knows how to get things done. He's not afraid to push back if he thinks we're doing the wrong thing, but once we've made a decision he's a great team player and works hard to implement the solution. Smart technically and also good with users, helpful and encouraging. He's also good on change management, making sure users get the training and support they need to work through a difficult change in process or toolset.
Trenton Thompson
"I had the pleasure of working with a skilled IT manager that was both my mentor and friend." Josh is highly intelligent and passionate about IT efficiency. We worked together on a proposed Fresh Desk ticketing system, and I was impressed with his technical aptitude. Josh would be a great asset for any employer looking to hire a strategic IT manager that can take projects to the next level - I highly recommend him!
Brad Barton
Josh has a real passion for providing an excellent end user experience. He always tries to put together the right combination of hardware and software that will meet users' needs, and he has worked with his support team on the help desk to build a culture of customer service. I always get great feedback on Josh and his support team from end users. Josh knows how to get things done. He's not afraid to push back if he thinks we're doing the wrong thing, but once we've made a decision he's a great team player and works hard to implement the solution. Smart technically and also good with users, helpful and encouraging. He's also good on change management, making sure users get the training and support they need to work through a difficult change in process or toolset.
Trenton Thompson
"I had the pleasure of working with a skilled IT manager that was both my mentor and friend." Josh is highly intelligent and passionate about IT efficiency. We worked together on a proposed Fresh Desk ticketing system, and I was impressed with his technical aptitude. Josh would be a great asset for any employer looking to hire a strategic IT manager that can take projects to the next level - I highly recommend him!
Brad Barton
Josh has a real passion for providing an excellent end user experience. He always tries to put together the right combination of hardware and software that will meet users' needs, and he has worked with his support team on the help desk to build a culture of customer service. I always get great feedback on Josh and his support team from end users. Josh knows how to get things done. He's not afraid to push back if he thinks we're doing the wrong thing, but once we've made a decision he's a great team player and works hard to implement the solution. Smart technically and also good with users, helpful and encouraging. He's also good on change management, making sure users get the training and support they need to work through a difficult change in process or toolset.
Credentials
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Comptia A+
CompTIA
Experience
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APSI Wifi Services LLC.
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Software Development
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1 - 100 Employee
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Information Technology System Manager
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Sep 2021 - Present
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Independence University
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United States
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Higher Education
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400 - 500 Employee
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Information Technology Support Manager
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Jul 2020 - Aug 2021
• Performs technical team leadership role for enterprise business support within an array of diverse systems and technology architectures • Drives company usage in the latest technology to fill business needs and requirements. • Functions as a Systems Administrator for a wide variety of systems and acts as a backup to the Director of IT. • Coordinates the assessment, planning, and scheduling of computer refreshes. • Writes and helps refine technical documentation including policies and procedures for security and management. • Recruits and develops IT Support Desk employees. Functions as a mentor and offers guidance for growing their skills. • Manages escalations and evaluates customer satisfaction to make changes as needed. • Works with software vendors to evaluate and update contracts. • Serves as the point of contact between the IT Support Desk and the business management.
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IT Support Specialist I-III
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Oct 2015 - Jul 2020
• Deploys workstations to end users by imaging them with a custom built Free Open Ghost server. • Maintains laptop and desktop hardware inventory along with software updates. • Evaluates new products and makes purchases. • Setups and implements new systems/servers such as Active Directory, Nextcloud and Print Servers. • Monitors and assesses company resources such as servers and backup equipment. • Compiles technical documentation and disperses it to company employees. • Resolves issues reported through email, phone call, and the ticketing system. • Instructs employees in the setup and usage of company equipment. • Manages remote employee systems by performing back end scripting and updates.
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University of Utah Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Computer Technician
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Oct 2007 - Mar 2014
• Provides technical computer support services for healthcare students and staff. • Instructs students and staff in the use of desktop and laptop hardware. • Works with imaging software, install and upgrade computer hardware and software, and serves as a help desk resource. • Provides support for medical teleconference meetings on a day to day basis. • Maintains and creates images to deploy to new machines and hardware. • Provides technical computer support services for healthcare students and staff. • Instructs students and staff in the use of desktop and laptop hardware. • Works with imaging software, install and upgrade computer hardware and software, and serves as a help desk resource. • Provides support for medical teleconference meetings on a day to day basis. • Maintains and creates images to deploy to new machines and hardware.
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Education
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2008 - 2011
Salt Lake Community College
Associate's degree, Visual Art and Design
Community
