Experience

bolt

• United States
• Insurance
• 100 - 200 Employee

• Underwriting Operations Manager

  • Jan 2020 - Present

  • Providing leadership, hiring, training and coaching of Placement Specialists who help deliver profitable growth outcomes to nearly 3,000 member agents, leveraging over 50 P&C carrier partners. • Actively managing relationships with members, carrier partners, and internal support teams to achieve established targets, including 88% growth in written premium over a 3-year period from 2020-2022 ($39.5 million compared to $21 million) • Providing leadership, hiring, training and coaching of Placement Specialists who help deliver profitable growth outcomes to nearly 3,000 member agents, leveraging over 50 P&C carrier partners. • Actively managing relationships with members, carrier partners, and internal support teams to achieve established targets, including 88% growth in written premium over a 3-year period from 2020-2022 ($39.5 million compared to $21 million)



Farmers Insurance

• United States
• Insurance
• 700 & Above Employee

• Commercial Insurance Team Manager

  • Sep 2015 - Jan 2020

  • Supported the development and growth of Commercial Service Advocates handing inbound calls, chats, and service requests from Farmers agents regarding product availability, appetite eligibility and change requests.• Led implementation of quality assurance program to establish baseline standards for improvement, developed quarterly audit plans, and increased overall efficiency across the service centers through collaborative corrective action plans.

• Personal Lines Supervisor/Underwriter

  • Jul 2005 - Aug 2015

  • Oversight and leadership of the personal lines property inspection team to ensure calibration of underwriting and premium actions being taken on new and existing business to achieve target loss ratio results. • Selected to lead the personal lines quality assurance team, working with over 20 direct reports and members of leadership across all service center locations, reducing financial and compliance risks within the personal lines service organization

• ForemostSTAR Help Desk Supervisor/Specialist

  • Mar 2002 - Jun 2005

  • Responsible for the success of Help Desk Specialists in supporting increased adoption and overall user experience of the ForemostSTAR platform. • Redesigned quality evaluation standards to increase efficiency and effectiveness of the team, aligning with department objectives.

• Claims Expeditor

  • Jul 1998 - Mar 2002

  • Assisted leadership with training and mentoring of new team members.• Earned loss settlement authority for towing and glass claims, facilitated the settlement of complex claims, and obtained first notice loss reports from agents and customers.