Experience

Marketplacer

• Australia
• Software Development
• 1 - 100 Employee

• Sales Operations Manager

  • Aug 2021 - Present

• Sales Operations Specialist

  • Jan 2021 - Aug 2021



One & All Education

• Australia
• E-Learning Providers

• Percussion and Mathematics Tutor

  • Sep 2014 - Present

  Create an effective musical environment by offering advice and expertise to students and schools on improving their musical performance in terms of preparation, organisation, arrangements, structure and approach. From a mathematics perspective, developing and understanding the nuances of each individuals learning styles to ensure content comprehension and retention was maximised to satisfy outcomes jointly identified by tutor, parent(s) and student. Achievements and responsibilities: • Initiated and launched a marketing program to attract new business and retain existing students and schools. • Co-led development program with school teachers to increase student participation in music curriculum by introducing novel instructional beginner music model. • Conducted music research to ensure tuition program was continually evolving. • Helped students develop and realise their vision of achieving their musical goals. Show less



Whatslively

• Australia
• Musicians
• 1 - 100 Employee

• Strategic Planning Manager

  • Nov 2018 - Dec 2021

  Responsible and accountable for positioning teams to create an effective workplace environment by offering advice and expertise to artists on improving their business performance in terms of operations, profitability, management, structure and strategy. Imparting thought leadership in management services stretching across a variety of areas, including management, strategy, IT, finance, marketing and product portfolio management. Directed an emerging video series from initial scoping through to its current pilot stage as part of a wider diversification of the Whatslively brand. Unpacked and outlined approach to managing product integration and transformation with various third parties. Helped shaped business thinking to recognise and understand that organic media production is a distribution mechanism and additional income stream for an emerging start-up. Show less



Veritas Technologies LLC

• United States
• Software Development
• 700 & Above Employee

• Principal Sales Operations Analyst

  • Apr 2019 - Jan 2021

  Subject matter expert assisting executive and senior management teams to utilise statistical data in the pursuit of strong organic growth coupled with operational efficiencies for front and back office functions. Executed and implemented successful programs of work by standardising core processes, eliminating areas of duplication and by also engaging a collaborative methodology using Oracle and Microsoft tools to realise the benefits associated with improved customer engagement and staff culture. Enhanced operational effectiveness and efficiency through closer alignment of business architecture with technology architecture to ensure system development is aligned to target state business processes as well as the groups strategic imperatives. Facilitated and coordinated development of future state models to improve the Pacific business engagement model. Developed alignment between all sales units including championing strategic deals, account and territory reviews to ensure cross-functional alignment, clarity on steps-to-close and improve forecast accuracy of critical deals. Collaborate with divisional units on compensation requirements and maintain pipeline, forecast and bookings reporting. Onboarded and harnessed external data to actively identify and target sales opportunity initiatives to ensure consistent best practice development across Veritas divisions in an age of digital marketing and selling. Provided optics on operational support to distribution, with respect to reviewing and setting risk controls; maintaining support material/tools/templates/manuals; and providing technical support to the sales units. Built and managed relationships across the Pacific divisional sales and technical teams by establishing monthly meetings to align perceived and actual levels of service to all strategic business partners and divisions. Show less



Cardtronics Australasia

• Australia
• Financial Services
• 1 - 100 Employee

• Business Operations Specialist (Financial Services)

  • Jan 2018 - Apr 2019

  Recruited to assist in the implementation of the group’s strategic technical roadmap for its growing financial services division. Managed and maintained an overall fleet performance of 99.0% for various FI clientele. Provided strategic support executives, and management teams on technology enhancements and innovation to better FI clientele, group personnel, and business opportunities. Crafted a competency-based performance management process to help executives manage their personnel in sales and service divisions to achieve targeted operations outcomes. Collaborated, communicated and connected systems initiatives to maximise income generating opportunities and gain insight to cost containment. Effectively developed a multi-faceted DCC solution lifting product revenue in the Australasian region by $500,000 per annum. Show less