Risk Management and Insurance Advisor

• May 2021 - Present

Claims Manager

• Mar 2020 - May 2021

Sales Executive

• Jun 2019 - Mar 2020

Claim Specialist - Injury

• Jan 2015 - May 2018

Investigate, evaluate, negotiate and conclude claims including verification of coverage, legal liability and extent of damage. Handle assigned claims and tasks, including claims involving large loss, multiple contacts, complex coverage issues and serious bodily injuries. Monitor claims for excess exposure. Evaluate and negotiate bodily injury, uninsured motorist, and underinsured motorist claims. Monitor and assess litigation against policyholders and the company.Communicate with team members, business partners, attorneys and external customers via telephone, written correspondence, in-person and electronic media. Show less

Claim Specialist - Property

• Sep 2012 - Jan 2015

Investigate, evaluate, negotiate, and conclude claims including verification of coverage, legal liability and extent of damage to property. Determine liability and apply coverage for multiple vehicle accidents. Apply knowledge of policy coverage and state regulations in examining claims submitted by insureds and/or third parties. Review property estimates and content estimates in loss settlements.Prepare files for successful subrogation by informing and discussing liability determination with other insurance companies. Provide proper documentation to fulfill right of recovery. Show less

Automobile Property Damage Claim Processor

• Aug 2006 - Sep 2012

Determine and apply coverage for hit and run accidents, and single vehicle losses.Discuss vehicle repair procedures with policyholders and claimants. Review estimates ensuring customers receive proper repairs, and arranged rental and towing services.Apply knowledge of insurance contracts and endorsements, as well as state laws and regulations in explaining terms of policy to policyholders and claimants. Apply claims settlement procedures to initiate claim payment process and close files. Inform and discuss liability determinations with other insurance companies. Provide all parties with proper documentation to fulfill right of recovery.Communicated with team members, business partners, and external customers via telephone, written correspondence, in-person and electronic media. Show less

Underwriting Service Assistant

• Nov 2004 - Aug 2006

Served as a technical and procedural resource to assist in resolving policy/policyholder concerns. Maintained and updated policyholder records. Partnered with underwriters to service Agency concerns and inquiries. Communicated with Policyholders, Agents, and third parties via various communication media.