Experience

Kaboodle

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Operations Analyst

  • Jul 2022 - Present



Isosec - an Advanced company.

• United Kingdom
• Software Development
• 1 - 100 Employee

• Software Implementation & Technical Support

  • Nov 2014 - Present

  Product Delivery & Customer Success:- Build and manage software delivery to customers- Provide training to customers with new software- Maintain customer software and issue licence extensions for renewals- Manage customer delivery dates and expectations- Maintain relationships with customers to ensure uptake and usage of software- Pre-sales technical support and software demonstrations- Consider clients requirements and wishes to develop best software for themSupport Management:-Providing first line support to customers-Working with developers to resolve support issues-Providing remote support to customers-Producing reports on Support statistics Project Management:- Gather customer requirements for features and enhancements- Work with development team to plan project length and complexity- Manage customer expectations- Deliver updates/new functionality to customers - Manage backlog Technical Author:- Producing high quality manuals for internal and external use for MIA (healthcare application) & iO (authentication application) - Producing release notices- Maintaining effective documentationSystem Administrator:- Maintaining client servers- Installing/creating client servers/environments - Maintaining VDI Pools- Managing client product versions and issuing new versionsTest Management: (In the past)- Liaising with developers to create new/edit current test plans based on changes- Writing detailed test plans- Structuring Test Cases- Testing software in house- Creating automated test suites

• Professional Services Consultant

  • Dec 2021 - Jul 2022



Lockwood Publishing Ltd

• United Kingdom
• Computer Games
• 100 - 200 Employee

• QA Technician

  • Apr 2014 - Oct 2014

  - Assured consistent quality of products by working with the development team to locate and correct mistakes present in the products. - Provided accurate and detailed bug reports using bug tracking software using project management clients. - Worked to tight deadlines on products to adhere to a strict release schedule. - Worked across a variety of platforms including PC, console, mobile and tablet games. - Assured consistent quality of products by working with the development team to locate and correct mistakes present in the products. - Provided accurate and detailed bug reports using bug tracking software using project management clients. - Worked to tight deadlines on products to adhere to a strict release schedule. - Worked across a variety of platforms including PC, console, mobile and tablet games.