IT Manager

• Jun 2017 - Present

Senior IT Consultant

• Sep 2014 - Jun 2017

Provide network administration and IT management to more than forty assigned clients ranging from small business to enterprise environments. Research, evaluate, recommend, and implement IT solutions to meet business requirements. Solutions include but not limited to Active Directory, Citrix/Remote Desktop Services, disaster recovery, firewalls, and networking to fit each client environment based on industry standards and best practices. Troubleshoot hardware, software, and network related problems in addition to assisting clients with day to day technical support. Show less

Computer Support Specialist, Sr. / Systems Administrator

• Feb 2012 - Sep 2014

Acted as the primary IT point of contact for the department. Provided lead information system technical support for internal and external users. Performed system administration tasks, including server support, backup and recovery, active directory and inventory management, software updates, and hardware repair and diagnosis. Obtained user requirements for department projects. Created text and video based technical support documentation. Provided phone, webinar, and in-person trainings. Researched, evaluated, and recommended IT solutions to meet business requirements. Show less

Desktop Support I

• Jun 2011 - Dec 2011

Provided medical information system support for the Military Treatment Facility and performed system administration tasks including software updates, hardware repair and replacement, backup/recovery and system monitoring. Provided support for desktops, system analysis, diagnosis, and resolution of hardware, software, firmware, and network protocol problems affecting the use of CHCS & AHLTA across the wide area network. Troubleshooted functional application problems and user account issues. Utilized the Remedy ticket system to provide customer support and problem resolution. Provided on-call support in the event of critical system failures or interface issues as required. Show less

Managed Services Consultant

• Sep 2009 - Jun 2011

Managed local network and desktop publishing services for a client of Xerox Managed Services. Under limited supervision, provided client computer support, database management, and desktop publishing tasks including scanning, document creation, proofing and printing documents to client specifications. Managed local network and desktop publishing services for a client of Xerox Managed Services. Under limited supervision, provided client computer support, database management, and desktop publishing tasks including scanning, document creation, proofing and printing documents to client specifications.