Experience

Mighty Lube Systematic Lubrication, Inc.
• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee
• Field Services Engineer

  • Jul 2022 - Present


Otava

• Canada
• Chemical Manufacturing
• 1 - 100 Employee

• Regional Sales Manager & Cloud Architect

  • Jul 2020 - Dec 2021

  -Worked with C-level, directors, managers and technical staff. I discovered their pains, then engineered and sold win-win solutions in cloud computing, backup, disaster recovery, security services, and physical data center colocation. -Sold to new and existing customers ranging in revenue per year from $500 million to startups. -Organized responses with our support in critical situations. -Coordinated the post incident investigations and responses between our support and high-level… Show more -Worked with C-level, directors, managers and technical staff. I discovered their pains, then engineered and sold win-win solutions in cloud computing, backup, disaster recovery, security services, and physical data center colocation. -Sold to new and existing customers ranging in revenue per year from $500 million to startups. -Organized responses with our support in critical situations. -Coordinated the post incident investigations and responses between our support and high-level management. -Maintained 50 client relationships with a recurring monthly total spend of $480,000 and finding new value for them. -Maintained extremely low revenue churn in my customer base during well below the company goals.

• Inside Sales Representative

  • Apr 2020 - Jul 2020

  Ann Arbor, Michigan, United States -I went from zero cloud and data center knowledge to engineering my own solutions leading to promotion. -Revived company relationships with 140+ customers and generated new orders leading to a promotion.



Neilsoft

• India
• Design Services
• 700 & Above Employee

• Engineering Sales

  • Jan 2016 - Apr 2020

  Canton, MI Performed engineering sales, onsite initial project rough design and was customer support in four engineering practices: SOFTWARE Specifically engineering software. Scoped and initial planning of custom software that allowed clients to use their engineering data flow from design to business systems. Also custom software to automate engineering design. MACHINE & EQUIPMENT Mechanical, Electrical, and Controls -I performed initial interviews and onsite visits to assess and… Show more Performed engineering sales, onsite initial project rough design and was customer support in four engineering practices: SOFTWARE Specifically engineering software. Scoped and initial planning of custom software that allowed clients to use their engineering data flow from design to business systems. Also custom software to automate engineering design. MACHINE & EQUIPMENT Mechanical, Electrical, and Controls -I performed initial interviews and onsite visits to assess and initially rough design industrial equipment: Material Handling • Packaging • Process • Conveying • Converting • Analysis BUILDINGS -I performed initial interviews and onsite visits to assess and initially scope all phases of AEC projects: BIM (Building Information Modeling) • Architecture • HVAC • Plumbing • Electrical • Structural including Steel and Precast PLANT, POWER & INFRASTRUCTURE Process • Piping • Mechanical • Instrumentation & Control • Electrical • Architecture • Civil • Structural • Water • Wastewater Show less



Ornicept, Inc.

• United States
• Software Development

• Customer Success Engineer & Engineering Sales

  • Mar 2014 - Nov 2015

  Greater Detroit Area Specteo SaaS software by Ornicept. My roll was Customer Success Engineer and Engineering Sales. I embraced the startup life, the reality of which my roll was dynamic & ranged from customer success and working with our developers on product development to engineering sales. Ornicept was an early stage, tech startup which developed Specteo, a SaaS platform of mobile apps & cloud-based tools to improve difficult engineering field data collection. CUSTOMER SUCCESS -Embodied that… Show more Specteo SaaS software by Ornicept. My roll was Customer Success Engineer and Engineering Sales. I embraced the startup life, the reality of which my roll was dynamic & ranged from customer success and working with our developers on product development to engineering sales. Ornicept was an early stage, tech startup which developed Specteo, a SaaS platform of mobile apps & cloud-based tools to improve difficult engineering field data collection. CUSTOMER SUCCESS -Embodied that once the sale is complete, the job is not over. Making clients comfortable & successful is the key to long relationships, future sales, & further product development. -I loved problem solving with clients, discovering their workflow and melding that with our product. -Continuous learning both what our customers do and how our product works with that. -Implemented & populated the customer support platform (Zendesk) -Troubleshot technical difficulties in a manner that respected the client’s intelligence & frustration level & got down to being productive either with my product knowledge or working with the developer team to debug the mobile, front end, or API software BUSINESS SUPPORT -Tied sales & support together through CRM & support platforms -Tied CRM to payment portal & worked with dev team to auto generate Specteo accounts SALES -Passionately built relationships with prospects, listened to their situation, diagnosed technical needs, & demonstrated a solution to benefit them -Identified target companies, developed contact lists, & used enthusiasm & genuine concern backed by technical acumen to translate a high rate of cold contacts into leads & relationships -Developed presentations & delivered live in-person & virtual demonstrations MARKETING -Worked with a team on our web product tour: content, layout, & implementation -Translated our in-person & web demos into a static web video. I then recorded & edited the video using Camtasia Studio. Show less



Tetra Tech

• United States
• Civil Engineering
• 700 & Above Employee

• Consulting Mechanical Engineer

  • May 2002 - Dec 2013

  I worked in both the Mechanical and Environmental departments as a consulting engineer. The job provided excellent experience in working with customers to solve their initial design problems and handling unexpected obstacles during the design or construction process. -Vast project variety for market changes before, during, and after the recession. -Design experience in HVAC, industrial ventilation, odor control, plumbing, fueling systems, recycling digester gas for fuel, industrial… Show more I worked in both the Mechanical and Environmental departments as a consulting engineer. The job provided excellent experience in working with customers to solve their initial design problems and handling unexpected obstacles during the design or construction process. -Vast project variety for market changes before, during, and after the recession. -Design experience in HVAC, industrial ventilation, odor control, plumbing, fueling systems, recycling digester gas for fuel, industrial process water and industrial and municipal wastewater treatment. Designed these systems for new and existing sites. -Site investigation, site engineering and construction management of multiple disciplines. -Equipment startups and assisted in controls development and debugging. -Performed energy audits on site and developed an Excel audit tool for EPA distribution to small companies and municipalities. -Constant use of computers and production of construction drawings in both 2D and 3D software. Show less