Experience

Farrell Equipment & Supply Co.

• United States
• Retail Building Materials and Garden Equipment
• 1 - 100 Employee

• Sales Manager

  • Jan 2020 - Present

• Outside Sales Representative

  • Nov 2018 - Jan 2020

  Customer experience and sales professional.



Straight Forward

• United States
• Telecommunications
• 1 - 100 Employee

• Manager of Operations

  • Jun 2012 - Nov 2018



iPacesetters, LLC.

• United States
• Outsourcing/Offshoring
• 100 - 200 Employee

• Director of Operations

  • Jun 2010 - Jun 2012

  Depended on during multiple transitions to manage both hourly and administrative employees towards projected enterprise wide goals with continued multi facet platform exposure in both inbound and outbound vendor relationships, with focus on everything from agent level KPI's to site PNL data. Depended on during multiple transitions to manage both hourly and administrative employees towards projected enterprise wide goals with continued multi facet platform exposure in both inbound and outbound vendor relationships, with focus on everything from agent level KPI's to site PNL data.



Charlton

• Operations Manager

  • Jan 2002 - Jun 2010

  Successfully led a team of 300+ teleservices agents (140 seats) in the execution of inbound and outbound consumer telesales, customer service, and B2B projects. Key liaison to executive management staff regarding daily call center operations. Analyzed performance data to recommend changes to meet project objectives.

• Assistant Performance Manager

  • Jan 2000 - Dec 2001

  Worked directly with over 350 agents on sales projects for Comcast, Charter, Time Warner, Cablevision and CoxHelped to develop new training materials and outbound scriptsDirectly managed agent schedules, quality and sales results