Experience

Zenith Hygiene Group Ltd

• United Kingdom
• Chemical Manufacturing
• 1 - 100 Employee

• Territory Sales Manager

  • Nov 2018 - Present

  To Manage customer accounts within my geographical area in order to grow and maximise sales.- To meet sales budgets assigned monthly for both new and existing Business.- To always look at ways to increase the sales within existing business by creating opportunities for further product lines to be sold.- To meet specific KPI's set out by Sales Directors and Head of Region.- Preparing sales strategies in order to achieved targets within different sectors e.g. healthcare, food and beverage and leisure.- Always looking for New business opportunities within my Geographical and implementing a strategy to win this business from our competitors.- Cold calling local businesses to identify whether this could be turned into a new business opportunity.- Hosting meetings with New business pipelines and being the main source of involvement from the initial contact to the end of the process.- Writing up business offers for both new and existing customers.- To Provide product training in order to provide the customers with knowledge on how to use them.- Visiting accounts in relation to the service level agreed by there head office.- Controlling stock levels at fixed cost accounts in order to increase profit margins.- Provide accurate and prompt responses to all customer enquiries.- Preparing customer presentations for meetings in order to grow the Zenith Brand. - Preparing weekly and monthly sales reports and reporting this back to head of regions.- Using reports to analyse gap analysis and determine where I could generate extra sales. - Managing client relationships through all stages of the sales process.- Creating client relationships. - Area including Northumberland, Cumbria and Lancashire



Jump 360 Trampoline Park

• Canada
• Recreational Facilities
• 1 - 100 Employee

• Centre manager

  • Mar 2018 - Nov 2018

  Grow and Maximise sales within the business by working to pre-determined targets for Sales targets as set by the Directors and using the full extent of the management team in order to maximising all opportunities to achieve these.- Manage, train and motivate the team to clearly define their roles and objectives within the centre, ensuring their weekly/monthly targets are achieved and completed- Evaluating the main KPI within the centre and being able to show different strategies in order to achieve these, and where people aren't hitting KPI's being able to coach and mentor them to hit the relevant KPI target.- Being able to implement high quality outreach plans to progress sales within the centre along with always looking at ways to be able to extend are coverage areas and are shared zones with other Fun Shack centres.- Overall responsible for the setting of department targets and objectives, and to be fully aware of financial targets being met or not.- Have full product knowledge of the venue and ability to cross-sell all aspects of the business.- Continually build and validate a Database of contacts with key organisations and customers.- To assist the management team with the use of social media to improve brand awareness with strategic strategies.- To use B2B marketing links to help improve brand awareness.- Always looking for ways to make operations most price effective in order to maximize sales- Using Forecast and previous year's total sales per day to determine Labour costs needed for that day.- Ensuring that all extra costs are recorded and saved later on in the week to adhere to set budgets- Always looking to create a Sales culture within the staff to help maximize sales and profit margins.- Make sure high levels of staff are present in the centre to help create a great customer experience- Ensuring the visual presentation of the centre is maintained to a high standard at all times- Overall accountable for the Health and Safety of the Centre.



Serco Leisure

• United Kingdom
• Wellness and Fitness Services
• 100 - 200 Employee

• Duty Manager

  • Sep 2015 - Mar 2018

  Ensuring the Compliance of Day to Day operations of the centre in accordance with company procedures.- To Assist the Contract manager with reviewing of current policies and procedures and risk assessments.- Maintaining accurate financial records and accurately sending these off to senior management.- Evaluating the swimming lesson and Birthday party KPI's within the centre and being able to show different strategies in order to achieve these, and where people aren't hitting KPI's being able to coach and mentor them to hit the relevant KPI target.- Using Forecast and previous year's total sales per day to determine Labour costs needed for that day. While always looking for ways to make operations most price effective in order to maximize sales.- Manage all staff attendance, working hours and timesheets are recorded accurately and timely so that payroll can be completed on time and accurately.- Manage, train and motivate the team to clearly define their roles and objectives within the centre, ensuring their weekly/monthly targets are achieved.- Coaching, and motivating the reception team to drive sales while deliver exceptional customer service. Overall creating a sales culture within the FOH teams.- Ensuring that cash up, conducting small and big safe counts, reconciling, end of day big bag management is conducted correctly in line with Company policy.- Monitoring of defects, and how to report them in accordance with company policy.- To be out and about in the Park, managing the day to day operation and ensuring exceptional guest service.- When required to ensure prompt resolution of customer complaints.- Building relationships with customers and Swimming lesson parents - Resolving internal staffing disputes and Liaising with HR to ensure that people management issues are satisfactorily resolved.- Placing orders to ensure correct amounts of required stock are always present on site.- Co-ordinating nightly building clean downs.