Experience

Skyward

• United States
• Software Development
• 400 - 500 Employee

• Solutions Engineer

  • Aug 2019 - Present

  Stevens Point, Wisconsin

• Training Specialist

  • Jan 2019 - Aug 2019

  - Mentor new Customer Services Support Representatives - Consultation services for new customers (pre-implementation)

• Customer Support Specialist

  • Jun 2017 - Jan 2019

  Stevens Point, Wisconsin - Actively research and resolve issues that have been submitted by customers - Independently gather information, evaluate causes and possible solutions, and communicate the selected solution - Provide implementation guidance and product training (both onsite and remote) - Creation of projects and documentation to illustrate product defects or modifications (enhancements) needed to the product



University of Wisconsin-Stout

• United States
• Higher Education
• 700 & Above Employee

• Student

  • Sep 2013 - Aug 2017

  BS - Information and Communications Technology Minors: - Web Design and Development - Network Design



IDEXX

• United States
• Biotechnology Research
• 700 & Above Employee

• Software Support Consultant

  • May 2016 - May 2017

  Eau Claire, Wisconsin Area



Culver's Restaurants

• United States
• Restaurants
• 700 & Above Employee

• Cashier/team member

  • Jul 2011 - Aug 2015

  - Training of new employees - Provided high quality service - Lead team of employees during peak hours