Experience

Spectrum Business

• United States
• Telecommunications
• 700 & Above Employee

• Sr Manager, Sales Operations

  • Mar 2022 - Present

• Sales Operations Manager

  • Nov 2018 - Mar 2022

  Sales Operations Manager for Spectrum’s Value Added Reseller Sales Channel. Cross functional support, training, process development and implementation.

• Supervisor- Sales Support

  • Jun 2013 - Nov 2018

  • Directly supervise Sales Support Coordinators in a business professional environment. This work included a range of responsibilities from Legal Right of Entry, Multi-sites, Quality Control, and Buyflow.• Assist Sales Support Operations on resolution of corporate escalations (ECAF) across three combining companies.• Directing and processing legal Right of Entry documents. This task includes reviewing and approving redlined documents.• Improve representative behavior through coaching, and improve customer satisfaction through up training and career developing.• Work with Sales Leaders to identify and close gaps in process. • Point of contact for direct sales leaders who required actionable data on sales issues related to the use of internal sales programs.• Review sales validity.• Create spreadsheets, using analytics, to show trends in sales, and overall workload between individual departments. This is a daily task that requires attention to detail and very good organization.• Create and complete work orders, ensuring attention to detail, to keep internal and external customers are provided with outstanding service. • Track performance and provide updates to each individual representative. • Verify all day-to-day processes are followed correctly, and resolve all pending operations and escalations. • Produce and direct team meetings, focusing on improving overall performance.• Prepare reports on business purchases, to ensure payment is made in a timely manner. • Continue the development of newly hired employees. Show less



Charter Communications

• United States
• Telecommunications
• 700 & Above Employee

• Supervisor

  • Jun 2012 - Jun 2013

  Call Center Video and Internet Repair Supervisor. Coach to call metrics, reporting, employee reviews.

• Senior Representative

  • Dec 2011 - Jun 2012

  First level escalation support for Video and Internet repair.

• Internet and Video Repair Representative

  • Apr 2011 - Dec 2011

  Call center support representative.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Nuclear Weapons Technician

  • Jun 2002 - Jun 2010

  • Support to the Department of Energy (DOE) in the design, implementation, alteration, and transportation of sophisticated weapons. Specialized training and attention to detail were used for quality assurance. • DOE and USAF trained/certified to perform retrofits and maintenance of Priority "A" weapons around the world. This requires exceptional attention to detail. • Led worldwide maintenance teams to replace or augment field units in support of military operations. • Secure storage for all transient Department Of Energy vehicles in support of Safe Secure Trailer movements. • Maintenance, buildup, and refurbishment of Joint Test Assemblies and Bomb Dummy Units (BDU) in support of Headquarters Air Combat Command special weapons drop and flight programs. • Exclusive renovation of BDU-38 drop shapes and Air Force sole supplier of first rate batteries to ensure system reliability. • Maintained Precision Measurement Equipment inventory valued at more than $1 million. • Property manager of vehicle, tools, and office equipment totaling more than $1 million. • Tracked general maintenance schedule for all weapons in Nellis Air Force Base’s inventory, required attention to detail and great organization. • Provided armed security to inter-area movements of weapons from storage bays into maintenance shops, as well as flight line security. • Maintained lightning protection equipment, and fire protection systems. Show less