Experience

AMS Mortgages UK

• Mortgage Broker

  • Jan 2019 - Present

  At AMS we take your specialist mortgage and protection needs seriously and like a challenge, living by our mantra “If we can’t help then it’s not possible” And due to the nature of the enquiries we receive and the volume of mortgages we place successfully, we aim to get you an initial mortgage decision within an hour, so it won’t take long to know exactly where you stand. With whole of market access and over 17 years of trading experience, our mortgage and protection advisors will use their extensive knowledge to assist in a number of specialist areas, including:- Poor credit history- Refused on the high street- Contractors- Self-employed and company directors- Foster carersHere at AMS Mortgages we are committed to excellent customer service. Don’t take our word for it though follow the link to our trust pilot below with hundreds of reviews or look at our client testimonials on our website with one such example below:Mr & Mrs X came to us struggling to find a lender who would help them. They had spoken to brokers previously who had been unable to assist due to Mrs having only been in her current role for the past 6 weeks and not having a continuous employment history prior to this. Upon further discussion the deposit was being gifted by her parents who then planned to register a second charge and reside in the property with them.We were able to source a lender who would use her income and who were also comfortable with how the deposit was being raised and that the parents would reside in the property.Mr & Mrs X were extremely happy that we were able to secure a lender after having been unsuccessful when speaking to several other mortgage brokers.At AMS this is what we do, and we can say we do it well... just check our reviews posted on an independent site ‘Trust pilot’ to see what our clients have been saying about us.



RBS

• Russian Federation
• Business Consulting and Services
• 1 - 100 Employee

• Mortgage Advisor

  • Jul 2015 - Present

  I have been working in the UK mortgage market since 2013. Initially working in a support role for NatWest Intermediary Solutions before becoming a fully qualified CeMap mortgage advisor in 2015. Telephony based role assisting customers with a range of mortgage needs from purchase and remortgage applications, to retaining existing business and lending additional funds. Dealing with customers from initial query stage all the way through until the funds have been released.• Providing suitable financial advice to customers on the right mortgage products and options available on an individual basis.• Experienced in carrying out all financial background checks in order to verify customer’s financial circumstances.• Utilising leads and developing these into mortgage sales, whilst also building good rapport in order to get repeat business.• Exceeded both application and completion targets for each of the two years I have been in the role.

• Broker Support Team Deputy Manager

  • Sep 2012 - Jul 2015

  Telephony based role assisting mortgage brokers and Business Development Managers dealing with pre and post submission queries. This involves a combination of lending policy queries, and providing excellent customer service with problem applications.• Providing guidance on lending criteria for mortgage brokers pre case submission on a telephone basis.• Using high levels of listening and communication skills to help mortgage brokers with difficult case issues and urgent applications to ensure deadlines are met.• Strong knowledge of the end to end mortgage application process.• Analysis of trends, leading to suggestions for process improvements and testing of their implementation.

• Business Collections Advisor

  • May 2011 - Sep 2012

  Telephony based role working with financially vulnerable customers to try and correct delinquent account conduct. This was done through setting up repayment plans, consolidation loans and giving customers sufficient information to set up suitable solutions to the issues that they were facing.• Working through detailed income and expenditure to establish the client’s affordability, in order to help ensure that a solution that is both affordable and relevant to the client.• Establish root cause of what has caused the financial difficulty so as to put a plan in place which best suits the client’s needs and to avoid reoccurance.• Strong compliance record and good customer service skills.• Proven track record hitting targets for repayment plans.• Training of new members of staff to the department at various locations across the country.