Compliance Partner

• Mar 2020 - Present

Compliance Officer

• Sep 2014 - Mar 2020

▪ Providing general regulatory guidance across business areas on all relevant regulatory obligations. ▪ Proactive identification of and assistance to the Group in resolving conduct risks, including the investigation, management, and escalation of conduct matters. ▪ Legal research and litigation case handling including pre-action and disclosure. ▪ Supporting and leading the implementation of regulatory changes discovered through horizon scanning. ▪ Managing and presenting multiple projects that require conflicting priorities and delivery parameters. ▪ To constructively and diplomatically challenge colleagues on conduct matters, and influence others to deliver processes and solutions in line with regulatory and statutory requirements. ▪ Understand key business processes and make sound decisions in the interests of the business and its consumers. ▪ To digest and disseminate complex information to all stakeholders in a "user-friendly" manner. ▪ Build and maintain effective working relationships across the business to ensure compliance with regulations, policies, procedures and controls. ▪ To project manage the delivery and implementation of GDPR. ▪ To create a forum for discussion and manage the data protection and privacy programme. ▪ To develop and maintain key stakeholder relationships across the business. ▪ To ensure records of accountability and governance are maintained. ▪ Give advice to internal teams and promote a ‘privacy culture’. ▪ To maintain the record of processing activities on behalf of the DPO. ▪ Reviewing, updating and monitoring data protection privacy policies and processes. ▪ Investigating and managing data protection incidents and breaches. ▪ Horizon scanning for legislative and regulatory developments relating to data protection changes. ▪ To drive the objectives of the committee to deliver a robust and compliant data privacy programme. ▪ Daily management of queries e.g. emails, referrals etc. Show less

SIPP/Accounts Administrator

• Jan 2012 - Sep 2014

▪ Reconciling and auditing over 5,000 client accounts and 5 corporate accounts. ▪ Invoicing, preparing and authorising payment instructions. ▪ Running the pension payroll for SIPP members. ▪ Producing management information MI through data analysis, including generating SQL reports. ▪ Administering and reclaiming the tax relief on pension contributions. ▪ Maintaining a relationship with HMRC and the FCA for the purposes of reporting. ▪ Reconciling and auditing over 5,000 client accounts and 5 corporate accounts. ▪ Invoicing, preparing and authorising payment instructions. ▪ Running the pension payroll for SIPP members. ▪ Producing management information MI through data analysis, including generating SQL reports. ▪ Administering and reclaiming the tax relief on pension contributions. ▪ Maintaining a relationship with HMRC and the FCA for the purposes of reporting.

Assistant Manager

• Mar 2006 - Feb 2012

▪ Running shifts with a team of up to 15 to deliver outstanding customer service. ▪ Handling politics and being sensitive to the needs of staff. ▪ Handling the daily cash intake and banking the week’s takings. ▪ Handling complaints over the phone and in person. ▪ Conducting Hazard Analysis and Critical Control Point (HACCP) checks. ▪ Monitoring sales and labour costs to reduce loss, while increasing profit. ▪ Dealing with varied types of customers and applying the situation to the standards of the restaurant. Show less