Senior Professional Services Developer

• Feb 2021 - Present

As a Professional Services Developer at Calabrio, I created custom integrations to customers' business applications, scoped requirements and created design documents, and provided developer-level support for existing integrations. I have a working knowledge of multiple development/scripting languages used in integration projects, such as REST APIs, and I am skilled in troubleshooting existing applications. With my experience in test-driven development and customer-facing project work in enterprise environments, I am adept at documentation of business requirements and scoping of development efforts. Additionally, I have experience using source code management, software tracking systems, and knowledge management systems. I have a bachelor's degree in Computer Science or equivalent experience, along with 5+ years of experience in enterprise-class custom integration environments. I have solid knowledge of C# and .NET Framework, and experience with MSSQL, stored procedures, data transformation, and troubleshooting. Moreover, I have experience with developing and using SOAP and REST APIs and developing customer-facing requirements and scoping solutions. Finally, I have experience using Azure/AWS/Docker/Kubernetes. Show less

Implementation Developer

• Jul 2019 - Present

Software Support Engineer level 2

• May 2017 - Jul 2019

Technical Support Specialist

• Sep 2014 - May 2017

As a Technical Support Specialist at CastNET, I was responsible for handling incoming telephone calls and electronically reported issues from customers. I accurately described and maintained the status of each issue entered in a call tracking database and analyzed, tested, and resolved CastNET software defects, administration issues, and end-user training issues while working directly with customers. I engaged CastNET Services and Development staff as appropriate to bring issues to resolution, and assisted in resolving application availability and performance issues. Moreover, I conducted the setup of new users of the hosted service and assisted in rolling out system updates, with participation in the change control process. Additionally, I developed knowledge of CastNET software products and new system updates as they became available, tracked customer assets and updates in the call tracking database, and provided occasional after-hours coverage for critical software issues as needed, participating in the 24x7 on-call schedule. I also assisted with the management and maintenance of various internal and externally facing windows-based servers, properly managed customer expectations and customer relationships within the boundaries dictated by policy and process, and helped maintain the FAQ database and independently contributed to the knowledge base. Finally, I assisted with testing newly released software packages and updates. Show less

Technical Support

• May 2012 - Sep 2014

Originally founded in 1989 as the international division of a Japanese CD-engineering firm, Microboards Technology has been growing rapidly along with CD-R technology for the past 21 years. And with the introduction and acceptance of DVD-R and now Blu-ray to the market, Microboards is in a unique position to serve the needs of various industries with all kinds of optical media technology. We pride ourselves on offering service and support above and beyond the typical company. With our strong relationships with prominent manufacturers such as Pioneer, Panasonic, JVC, Verbatim, Hoei Sangyo, TechWerks, and many others, we are able to provide the latest technology at competitive prices. Our manufacturing arm, Microboards Manufacturing Inc., gives us capabilities beyond the typical distributor. Thanks to our skilled design team, Microboards has the ability to offer products tailored to the demands of the industry. Show less