Experience

DemandJump

• United States
• Software Development
• 1 - 100 Employee

• Content Manager

  • Aug 2021 - Present

  (Formerly Metonymy Media) (Formerly Metonymy Media)



Guidant Global

• United Kingdom
• Staffing and Recruiting
• 400 - 500 Employee

• Case Investigator

  • Dec 2020 - Jul 2021

  Handled inbound calls from citizens related to COVID-19, including callers who may have tested positive for COVID-19 or have been in close contact with someone who has. Placed outbound calls to citizens who have tested positive or been in close contact with a positive case. Received and addressed inbound calls from citizens who call 211 to schedule or cancel/reschedule a COVID-19 vaccine or have questions about the vaccine. Handled inbound calls from citizens related to COVID-19, including callers who may have tested positive for COVID-19 or have been in close contact with someone who has. Placed outbound calls to citizens who have tested positive or been in close contact with a positive case. Received and addressed inbound calls from citizens who call 211 to schedule or cancel/reschedule a COVID-19 vaccine or have questions about the vaccine.



SharpenCX

• Software Development
• 1 - 100 Employee

• • Aug 2017 - Oct 2020

  Collaborated with the Product Manager to develop a vision/scope for on-boarding as well as ongoing training, in alignment with company goals/initiatives. Evaluated tools and developed resources to maximize the potential of staff/partners, including onboarding new hires and developing ongoing training around product knowledge and consultative selling techniques. Conducted one-on-one coaching sessions, calibration calls, workshops, and group training sessions. Developing eLearning modules as needed. Show less

• • Jan 2017 - Aug 2017

  Planned and composed blog posts for engagement. Wrote press releases to local media contacts. Collaborated with the Development team to create weekly customer-facing release notes. Researched & developed topical white papers, ebooks, etc. Collaborated with the Sales and Marketing department(s) to create marketing campaign content/materials, as well as sales collateral pieces.



Angi

• Software Development
• 700 & Above Employee

• Talent Development: Content Design

  • Jun 2015 - Dec 2016

  Designed and facilitated multiple courses for sales reps and support agents; created a library of role play activities of various complexities and applications; created libraries of huddles and skill-drill activities, mini-trainings intended to increase retention and application of training concepts; and collaborated with team members on various additional projects and initiatives. Wrote Sales Narratives and Value Propositions for the company, in addition to email templates and talk tracks for reps, FAQ and talking points documents, coaching and call calibration forms, and more. Show less



Vincennes University

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Instructor

  • Jun 2014 - May 2015

  English 101: English Composition I English 101: English Composition I



Center Grove Community School Corporation

• United States
• Education Administration Programs
• 300 - 400 Employee

• English Teacher

  • Aug 2006 - May 2015

  American Literature, Senior Composition, Boys Track (Assistant Coach), Boys Cross Country (Assistant Coach), Periphery/Literary Magazine, Creative Writing Club. American Literature, Senior Composition, Boys Track (Assistant Coach), Boys Cross Country (Assistant Coach), Periphery/Literary Magazine, Creative Writing Club.



Ivy Tech Community College

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Instructor

  • Aug 2012 - Dec 2012

  English 093: Introduction to Composition English 093: Introduction to Composition



Indiana University Bloomington

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Instructor

  • Aug 2011 - May 2012

  L202: Literary Interpretation L202: Literary Interpretation