Experience

The Fantasy Footballers

• Spectator Sports
• 1 - 100 Employee

• Community Manager

  • Jan 2014 - Present

  I'm PapaJosh of the Fantasy Footballers Podcast. Caretaker of the #FootClan, Customer Support Master and Hype Man for the studio. Like the once great Vanilla Ice said "If you got a problem, yo I'll solve it!". I'm PapaJosh of the Fantasy Footballers Podcast. Caretaker of the #FootClan, Customer Support Master and Hype Man for the studio. Like the once great Vanilla Ice said "If you got a problem, yo I'll solve it!".



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Senior Multi-Line Claims Adjuster

  • Aug 2020 - Apr 2022

  -Analyze and accurately assess various aspects of multi-line claims including complex coverage reviews, high value damage assessment, in-depth policy interpretation, customer service and management of field claims/volume. -Assist in both process and complexity reviews and audits to ensure proper claims handling. Mentor and train new hires to meet and exceed KPI. Member of advisory board reporting to West Zone claims director.

• Direct Repair Representative

  • Jul 2018 - Aug 2020

  *Manage high volume partner shops responsible for 80+ claims per month to ensure accuracy and customer experience. *Develop and mentor body shop personnel to meet Progressive core objectives, customer service guidelines and accuracy results in regards to estimatics and total loss handling. *Responsible for zone wide mentoring, reporting and various additional projects including rental, NPS, diversity and inclusion and team building.

• Managed Repair Representative

  • Jul 2012 - Aug 2018

  ~Assess damage and write auto estimates utilizing Ultramate and Mitchell product lines. Ensure accuracy and timeliness to enhance the customer experience. ~Mentor and train new representatives and develop new adjusters to excel in all aspects of field work.

• Claims Team Leader

  • May 2010 - Aug 2012

  -Led a team of 8 claims professionals that handled complex liability/coverage and property damage. Responsible for interviewing, hiring, mentoring and employee growth. -Managed several claims offices throughout the state of Louisiana. Responsible for initiative to lead state to higher NPS scores.



The Fantasy Footballers

• Spectator Sports
• 1 - 100 Employee

• Partnership Director

  • Jan 2000 - Jul 2005

  Oversee all sales, advertising and partnerships for the Podcast. Generate brand awareness for our partners. Ensure partner satisfaction, report reach, ROI and demographics. Handle all aspects of customer service, technical support and brand awareness. Oversee all sales, advertising and partnerships for the Podcast. Generate brand awareness for our partners. Ensure partner satisfaction, report reach, ROI and demographics. Handle all aspects of customer service, technical support and brand awareness.