Field Technician

• Sep 2015 - Present

Dish Coach/Dish Tech 4/ V.I.P. Tech

• Oct 2007 - Jun 2015

Installation of residential and commercial telecommunication: T.V. video service/internet service/wireless security service for Dish Network. Troubleshoot, repair and terminate appropriate cabling for connectivity of equipment and customer satisfaction. All installations and upgrades utilized CAT5E, COAX RG6 and RG11. Experience with troubleshooting head-end units in commercial applications. Responsible for on-the-job training of new hire technicians in the Colorado Springs, Pueblo and surrounding areas. Gave constructive feedback to both the new technician and their manager to improve their skills and craft to meet company expectations. Assisted with training videos and processes to be used company wide as tutorials. Gave “real world” application scenarios for review and revamping of procedures. First to install new equipment and products; provided feedback of installation procedures and offered alternatives to procedures as needed. Requested as the installation technician to Directors and above within Dish Network. On the Safety Committee board for 7 plus years as a representative for the technicians. Helped to acquire new tools and equipment for the safety of the technician in the field. Show less