Experience

The MYSALE Group

• Australia
• Retail
• 1 - 100 Employee

• Senior Business Development Manager

  • Jul 2021 - Present



Catch

• Australia
• Software Development
• 300 - 400 Employee

• B2B Business Development Manager

  • Jan 2020 - Jul 2021

  Responsibilities include:- Network with and secure 3rd party retailers/merchants who will sell their products on the catch.com.au platform. - Analyse traffic and sales data to identify opportunities and feedback to help retailers/sellers succeed on the marketplace.- Define, execute and deliver a comprehensive seller recruitment strategy.- Manage the preparation of commercial agreements and SLAs in conjunction with the legal and finance teams.- Recruit and support sellers of various types (SMEs to large retailers) to execute on aggressive growth plans.- Pipelining and reporting to the Category Manager & Head of Marketplace.- Working with the merchandising team on promotions and marketing activities for sellers.- Manage relationships with existing sellers and assist with day-to-day operations.- Use reports/metrics to spot trends and gather intelligence to grow sales and find new sellers.

• Account Manager - Marketplace

  • May 2018 - Jan 2020

• Customer Service Team Lead - Marketplace

  • Jul 2017 - May 2018

• Customer Service Disputes Representative

  • Mar 2017 - Jul 2017

  Together with the Customer Service team, I assisted and participated in the launch of Catch’s first Marketplace customer service experience. Responsibilities included: . Dispute resolution assistance between customers and third-party sellers on the Marketplace.. Answering a range of requests, including: delivery enquiries, refunds and specific products enquiries. . Liaising with key stakeholders via email and phone.



Kogan.com

• Australia
• Retail
• 100 - 200 Employee

• Customer Service Representative

  • Mar 2015 - Mar 2017

  For 2 years, I worked diligently at Australia's biggest online retailer, Kogan.com.Responsibilities included:- Providing high quality one-on-one support to customers via email and phone.- Answering enquires from Kogan customers regarding the complete range of products on the website.- Liaising with freight carriers to ensure the prompt delivery of all orders placed via the website.- Handling of customer queries regarding orders and accounts. For 2 years, I worked diligently at Australia's biggest online retailer, Kogan.com.Responsibilities included:- Providing high quality one-on-one support to customers via email and phone.- Answering enquires from Kogan customers regarding the complete range of products on the website.- Liaising with freight carriers to ensure the prompt delivery of all orders placed via the website.- Handling of customer queries regarding orders and accounts.