Experience

QualityLogic

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• QA Lead

  • Apr 2021 - Present



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Technical Support

  • Sep 2018 - Apr 2021

  My key responsibilities are customer service and technical support. On a day to day basis, I take inbound contacts, diagnose issues, set up dispatches and maintain existing cases. I have done an internship in a level 2 position, being a technical lead for frontline agents unsure on their next steps. My key responsibilities are customer service and technical support. On a day to day basis, I take inbound contacts, diagnose issues, set up dispatches and maintain existing cases. I have done an internship in a level 2 position, being a technical lead for frontline agents unsure on their next steps.



Cute 'n' Deadly

• Co-Founder

  • Sep 2011 - Jul 2019

  I started Cute 'n' Deadly in 2011 with an artist as a way to help promote and sell her art. Today, Cute 'n' Deadly have a following of customers throughout the southern US, as they tend to travel throughout the area to sell their wares. I started Cute 'n' Deadly in 2011 with an artist as a way to help promote and sell her art. Today, Cute 'n' Deadly have a following of customers throughout the southern US, as they tend to travel throughout the area to sell their wares.



Cox Communications

• United States
• Telecommunications
• 700 & Above Employee

• Retention Specialist

  • Apr 2018 - Aug 2018



GameStop

• United States
• Retail
• 700 & Above Employee

• Store Leader

  • Oct 2015 - Dec 2017

  My first job when I moved to the US was with GameStop, where I was hired on as a seasonal sales associate. In my time with the company I moved from seasonal to part time, to supervisor, to assistant manager to manager. I moved on to try to find opportunites in the fields I wish to build a career in. My first job when I moved to the US was with GameStop, where I was hired on as a seasonal sales associate. In my time with the company I moved from seasonal to part time, to supervisor, to assistant manager to manager. I moved on to try to find opportunites in the fields I wish to build a career in.



ORGANIC PROMOTIONS LIMITED

• Advertising Services

• Sales Assistant

  • Jun 2013 - Oct 2014

  I was brought on at OPL during a transitional period as another business was being taken over. I looked after sales as well as made sure the store was open and closed on time, as well as making sure it was well stocked. I was brought on at OPL during a transitional period as another business was being taken over. I looked after sales as well as made sure the store was open and closed on time, as well as making sure it was well stocked.



PAPAMOA COLLEGE

• New Zealand
• Education Administration Programs
• 1 - 100 Employee

• IT Assistant

  • Jan 2012 - Jun 2012

  When I started working at Papamoa College, I was brought on to help ease the burden of the IT manager. I was utilized to get the school back to peak operating performance during the summer holidays in regards to computer and network maintenance. When I started working at Papamoa College, I was brought on to help ease the burden of the IT manager. I was utilized to get the school back to peak operating performance during the summer holidays in regards to computer and network maintenance.



Brookfield New World

• Brookfield, New Zealand

• Service Deli Assistant

  • Jan 2010 - Jun 2012

  My primary role in this position was customer service, however I also helped stock the deli department with fresh sliced meat and daily prepared salads, as well as maintained the cleanliness of the department. My primary role in this position was customer service, however I also helped stock the deli department with fresh sliced meat and daily prepared salads, as well as maintained the cleanliness of the department.



Tauranga Boys College

• Education Administration Programs
• 1 - 100 Employee

• IT Assistant

  • Feb 2009 - Nov 2011

  While I attended high school, I also helped out the IT department during breaks and outside of school hours. This provided me with a good opportunity to learn the skills commonly needed for technical support positions. While I attended high school, I also helped out the IT department during breaks and outside of school hours. This provided me with a good opportunity to learn the skills commonly needed for technical support positions.