Experience

Podium

• United States
• Software Development
• 700 & Above Employee

• Senior Manager of Marketing Strategy & Operations

  • Aug 2023 - Present

  Lehi, Utah, United States

• Senior Manager, Marketing Operations

  • Oct 2021 - Aug 2023

  Lehi, Utah, United States Oversee and manage campaign operations/execution. Own strategic platform operations projects related to system architecture, data governance, and process optimization.

• Marketing Operations Manager

  • Oct 2020 - Oct 2021

  Lehi, Utah, United States Marketo admin who helps manage and optimize lead processes and data within Marketing's database, tools, and systems. Build automated, efficient, and scalable programs to execute and track marketing initiatives. Discover and implement new technologies. Manage relationships with external agencies and vendors. Analyze and report on campaign/channel performance.

• Marketing Automation Specialist

  • Jun 2019 - Oct 2020

  Lehi, Utah Ran all customer marketing campaign operations in Marketo primarily related to email/nurture marketing, online event programs, and other channels, such as SMS and in-product.



Instructure

• United States
• E-Learning Providers
• 700 & Above Employee

• Marketing Automation Specialist

  • Jul 2018 - Jun 2019

  Greater Salt Lake City Area Was a Marketo admin that engaged in marketing campaign/program creation for tracking, attribution, and reporting purposes. Built and automated processes around lead lifecycle management, scoring, routing, and database hygiene/compliance. Helped manage our tech stack and integrations, and helped with system/process maintenance and optimization. Oversaw and revamped our event management and lead list upload practices.



BrainStorm Inc.

• United States
• Software Development
• 100 - 200 Employee

• Associate, Marketing

  • Aug 2016 - Jul 2018

  American Fork, Utah Served as the technical/operational marketer on the team who regulated marketing-related workflows in our CRM database, operated our marketing automation tool, and optimized team processes. Handled event and email initiatives. Performed lead list uploads into our system. Worked with our partners and customers to enhance their marketing efforts. Collaborated with various teams to create content (blogs, one-pagers, etc.) that communicated our value. Assisted with project and campaign management… Show more Served as the technical/operational marketer on the team who regulated marketing-related workflows in our CRM database, operated our marketing automation tool, and optimized team processes. Handled event and email initiatives. Performed lead list uploads into our system. Worked with our partners and customers to enhance their marketing efforts. Collaborated with various teams to create content (blogs, one-pagers, etc.) that communicated our value. Assisted with project and campaign management (ran paid ads on LinkedIn). Built landing pages and forms and worked in our CMS to edit and update our website. Used Google Analytics to analyze our website performance.

• Intern, Marketing

  • Sep 2015 - Aug 2016

  American Fork, Utah Provided support to the marketing team on projects. Managed all inbound communication through our web support inbox and managed our B2C ecommerce channel through our company Amazon account.



Flores Legal Services, P.C.

• Legal/Accounting Clerk

  • Jan 2013 - Sep 2015

  Orem, Utah Served as the attorney's right-hand man by assisting him in preparing for court, managing cases, and handling account-related duties for clients. Worked directly with customers to answer their questions and help them with their paperwork.



Costa Vida, Fresh Mexican Grill

• Restaurants
• 300 - 400 Employee

• Customer Service Representative

  • Aug 2012 - Dec 2012

  American Fork, Utah Worked with customers to ensure satisfaction by informing them of their options, preparing the meal they desired, and interacting with them in the lobby through conversing and fulfilling requests.