Experience

Black Butte Ranch

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Guest Services Manager

  • Apr 2022 - Present



Sun Valley Company

• United States
• Travel Arrangements
• 200 - 300 Employee

• Guest Services Supervisor

  • Nov 2019 - Apr 2022



Xanterra Travel Collection

• United States
• Hospitality
• 700 & Above Employee

• Guest Service Manager

  • Apr 2019 - Oct 2019

  Managerial role responsible for leading, scheduling, and training the Front Desk of 95-unit property including motor inn rooms and cabins. Resolved customer complaints and billing issues in a quick, efficient manner to maintain a high level of customer satisfaction and quality service Managerial role responsible for leading, scheduling, and training the Front Desk of 95-unit property including motor inn rooms and cabins. Resolved customer complaints and billing issues in a quick, efficient manner to maintain a high level of customer satisfaction and quality service



Xanterra Travel Collection

• United States
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • May 2016 - Oct 2018

  Managerial role responsible for guest service agents and bell staff in a fast-paced work environment. This historic upscale lodge in a National Park has a high turnover of rooms; Lodge reservations typically book out 8 to 10 months in advance Managerial role responsible for guest service agents and bell staff in a fast-paced work environment. This historic upscale lodge in a National Park has a high turnover of rooms; Lodge reservations typically book out 8 to 10 months in advance



Aspire Lifestyles

• United States
• Travel Arrangements
• 700 & Above Employee

• Concierge

  • Sep 2015 - May 2016

  Full-time Concierge responsible for providing excellent and high-quality customer service to elite clientele. Research and fulfill interesting customer requests that include: dining, entertainment, travel, sports and recreation, as well as tourist and city information Full-time Concierge responsible for providing excellent and high-quality customer service to elite clientele. Research and fulfill interesting customer requests that include: dining, entertainment, travel, sports and recreation, as well as tourist and city information



Holiday Inn Columbia

• United States
• Hospitality
• 1 - 100 Employee

• Night Auditor

  • Nov 2014 - Feb 2015

  Full-time Night Auditor responsible for overseeing the auditing, posting and balancing of daily financial transactions of the hotel while continuing to deliver outstanding guest service to guests Full-time Night Auditor responsible for overseeing the auditing, posting and balancing of daily financial transactions of the hotel while continuing to deliver outstanding guest service to guests



Comfort Inn

• United States
• Hospitality
• 700 & Above Employee

• Guest Service Agent

  • May 2014 - Aug 2014

  Serve as the first point of contact providing a high level of customer service to a diverse clientele Serve as the first point of contact providing a high level of customer service to a diverse clientele



DoubleTree by Hilton BWI Airport

• United States
• Hospitality
• 1 - 100 Employee

• Banquet Server

  • Jun 2013 - Jan 2014