Experience

Aliaswire, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Operational Manager

  • Aug 2019 - Present



Lyft

• United States
• Ground Passenger Transportation
• 700 & Above Employee

• Driver

  • Nov 2017 - Jul 2019



Cision

• Public Relations and Communications Services
• 700 & Above Employee

• Enterprise Support Specialist

  • May 2016 - Sep 2016

  Managed the day-to-day activities for Cision’s largest clients using Cision’s Cisionpoint and CPRE applications Trained clients via GoToMeeting on an as-needed basis Onboarded new clients and trained them on the software Managed the day-to-day activities for Cision’s largest clients using Cision’s Cisionpoint and CPRE applications Trained clients via GoToMeeting on an as-needed basis Onboarded new clients and trained them on the software



Bluebeam, Inc.

• United States
• Software Development
• 300 - 400 Employee

• Technical Support Analyst

  • Jul 2015 - Apr 2016



Cision

• Public Relations and Communications Services
• 700 & Above Employee

• Sr. Technical Analyst

  • Feb 2007 - Feb 2015

  Senior Technical Support Analyst, Senior Support Group (2008 - 2015) Provided technical assistance to the Client Services department for CisionPoint and Radian6 Acted as liaison between the Client Services department and the IT department regarding known issues and software bugs found in CisionPoint (Saas) Used JIRA to write up step-by-step instructions to replicate bugs for the developers Conducted trainings for new department hires regarding effective troubleshooting Imported custom media lists for clients using Excel Show less



Mediamap

• Greater Boston Area

• Technical Support Representative

  • May 2000 - Dec 2005

  Technical support via phone and emailfor MediaMap's web-based and client server applications. Assisted Quality Assurance team in verifying software bugs are fixed. Technical support via phone and emailfor MediaMap's web-based and client server applications. Assisted Quality Assurance team in verifying software bugs are fixed.