Senior Threat Analyst

• Mar 2022 - Present

- Performs real-time monitoring and analysis of security events in a 24/7/365 SOC from multiple sources, including but not limited to events from Security Information Monitoring tools, network, and host-based intrusion detection systems, firewall logs, system logs (Unix, Windows, Network Devices, etc), applications, and databases. - Performs documentation review and improvement as well as assisting with an ongoing migration to a new documentation system Wiki.JS, - Serves on… Show more - Performs real-time monitoring and analysis of security events in a 24/7/365 SOC from multiple sources, including but not limited to events from Security Information Monitoring tools, network, and host-based intrusion detection systems, firewall logs, system logs (Unix, Windows, Network Devices, etc), applications, and databases. - Performs documentation review and improvement as well as assisting with an ongoing migration to a new documentation system Wiki.JS, - Serves on the front line response for troubleshooting low-level engineering issues as needed. - Communicates and escalates issues and incidents as required by process and management. - Crafts detection rules for Sagan and Suricata with Snort syntax to monitor for emerging threats as well as customer defined activities. (Personally credited with writing, testing, and implementing 100’s of rules in response to customer requests and as needs have arisen). - Provides mentorship, training, and guidance to 9+ junior analysts. - Participates in a rotating on-call schedule for troubleshooting and fixing problems affecting the SOCs ability to monitor and triage events.

Security Analyst

• Feb 2021 - Mar 2022

Information Security Analyst working in the SOC. Responding to system events/alerts/active attacks and notifying clients. Monitoring sensor status and performing troubleshooting for down sensors. Responding to client requests.

Security Engineer I

• Nov 2019 - Feb 2021

- Manages Endpoint Protection for an enterprise with over 6500 end points - Administers DNS & Web Content Filtering application for 90+ global locations which includes implementation and configuration of policies based on local requirements and company policy - Responsible for planning and scheduling automated vulnerability assessments, interpreting the results to identify highest risks, and producing actionable reports for presentation to executive and IT leadership - Participates in… Show more - Manages Endpoint Protection for an enterprise with over 6500 end points - Administers DNS & Web Content Filtering application for 90+ global locations which includes implementation and configuration of policies based on local requirements and company policy - Responsible for planning and scheduling automated vulnerability assessments, interpreting the results to identify highest risks, and producing actionable reports for presentation to executive and IT leadership - Participates in a rotating on call schedule to respond to business impacting events to ensure customers are able to maintain productivity and security

Service Desk Technician

• Mar 2018 - Nov 2019

-Provide Tier 1 & 2 support for dozens of clients for all desktop, server, telephony and LAN/WAN hardware/software components including installation, configuration, and management. - Frontline for security incident response, handling, and escalation in the event of malware outbreaks, account compromises, cryptolocker ransomware events, as well as network and application outages affecting availability of business critical systems. - Fulfill access control requests for new hires… Show more -Provide Tier 1 & 2 support for dozens of clients for all desktop, server, telephony and LAN/WAN hardware/software components including installation, configuration, and management. - Frontline for security incident response, handling, and escalation in the event of malware outbreaks, account compromises, cryptolocker ransomware events, as well as network and application outages affecting availability of business critical systems. - Fulfill access control requests for new hires, terminations, and permission changes in Active Directory, Office 365, and a myriad of business applications in compliance with customer policies and industry best practices. - Analyze malicious emails, configure Spam filter, and purge dangerous messages found in customer domains. -Develop and maintain process documentation to ensure proper and prompt resolution of incidents and requests. -Key Accomplishments -Aided lead Security engineer in vulnerability assessment project by interpreting Nessus scan results and presenting them in a formal report for delivery to the customer to inform them of high risk network vulnerabilities and steps to mitigate or eliminate the associated risks. -Utilizing Powershell, assisted the Security team in automating the daily reporting of membership changes for key privileged groups in Windows Active Directory which aids in diligent access control and auditing.

NOC Technician

• Apr 2017 - Mar 2018

-Fulfill configuration and kitting orders for national clients; plan and execute platform changes with minimal disruptions in service to clients. -Monitor and maintain server hardware and operating systems (OS); troubleshoot, perform root cause analysis, and developing critical path creations for a swift problem resolution. -Review Autotask ticket system to identify and prioritize fulfillment orders and track time spent with clients for billing purposes. -Monitor the infrastructure… Show more -Fulfill configuration and kitting orders for national clients; plan and execute platform changes with minimal disruptions in service to clients. -Monitor and maintain server hardware and operating systems (OS); troubleshoot, perform root cause analysis, and developing critical path creations for a swift problem resolution. -Review Autotask ticket system to identify and prioritize fulfillment orders and track time spent with clients for billing purposes. -Monitor the infrastructure environment and application services for stability and performance in order to maintain 24x7 operations and resolve service impacts as they occur. -Develop and maintain configuration process checklists to ensure issues are resolved in a timely and accurate manner and that new and current employees are informed via updated checklists. -Maintain document revisions and electronic document logs, complete system update requests, and initiate changes to checklists or forms to streamline processes. -Document problem descriptions and detailed problem diagnoses with accuracy and in compliance with established practices. -Collaborate with customers and the Sales team to escalate critical issues, clarify uncertainties, and gain an understanding of client goals. -Partner with NOC Engineers, Senior Systems Engineers, and other NOC Technicians to resolve escalated issues, fulfill customer orders, and determine process improvements to ensure customer satisfaction. Key Accomplishments -Spearheaded the onboarding process for one of the nation's largest MEP building systems companies; deployment and configuration services who is projected to generate more than $ 2 million in annual revenue. -Selected to act as the technical lead of an IT refresh project for a top national property management company; tasked with overseeing the replacement/refresh of more than 1500 PCs at more than 300 locations. -Recognized for revising and updating more than 12 process checklists to improve and refine processes. Show less -Fulfill configuration and kitting orders for national clients; plan and execute platform changes with minimal disruptions in service to clients. -Monitor and maintain server hardware and operating systems (OS); troubleshoot, perform root cause analysis, and developing critical path creations for a swift problem resolution. -Review Autotask ticket system to identify and prioritize fulfillment orders and track time spent with clients for billing purposes. -Monitor the infrastructure… Show more -Fulfill configuration and kitting orders for national clients; plan and execute platform changes with minimal disruptions in service to clients. -Monitor and maintain server hardware and operating systems (OS); troubleshoot, perform root cause analysis, and developing critical path creations for a swift problem resolution. -Review Autotask ticket system to identify and prioritize fulfillment orders and track time spent with clients for billing purposes. -Monitor the infrastructure environment and application services for stability and performance in order to maintain 24x7 operations and resolve service impacts as they occur. -Develop and maintain configuration process checklists to ensure issues are resolved in a timely and accurate manner and that new and current employees are informed via updated checklists. -Maintain document revisions and electronic document logs, complete system update requests, and initiate changes to checklists or forms to streamline processes. -Document problem descriptions and detailed problem diagnoses with accuracy and in compliance with established practices. -Collaborate with customers and the Sales team to escalate critical issues, clarify uncertainties, and gain an understanding of client goals. -Partner with NOC Engineers, Senior Systems Engineers, and other NOC Technicians to resolve escalated issues, fulfill customer orders, and determine process improvements to ensure customer satisfaction. Key Accomplishments -Spearheaded the onboarding process for one of the nation's largest MEP building systems companies; deployment and configuration services who is projected to generate more than $ 2 million in annual revenue. -Selected to act as the technical lead of an IT refresh project for a top national property management company; tasked with overseeing the replacement/refresh of more than 1500 PCs at more than 300 locations. -Recognized for revising and updating more than 12 process checklists to improve and refine processes. Show less

Truck/Trailer Wash Lead Technician

• Sep 2015 - Feb 2017

-Performed tank trailer cleaning services for Class A vehicles, and managed 6 technicians. -Performed tank trailer cleaning services for Class A vehicles, and managed 6 technicians.

Truck Driver

• Jul 2014 - Sep 2014

-Operated an 18-wheel tractor/trailer combination vehicle, met strict delivery schedules, documented work/rest periods and miles spent driving, and entered information into an automated system. -Operated an 18-wheel tractor/trailer combination vehicle, met strict delivery schedules, documented work/rest periods and miles spent driving, and entered information into an automated system.

Realtor

• Sep 2013 - Jun 2014

Sergeant (E-5)

• Jul 2007 - Sep 2013

-Held multiple roles during a 6-year military career that included a tour of duty in Iraq. -Obtained and maintained a Secret clearance for duration of service and able to readily obtain again. -Held multiple roles during a 6-year military career that included a tour of duty in Iraq. -Obtained and maintained a Secret clearance for duration of service and able to readily obtain again.