Experience

Chirpy Heat

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Head of Operations

  • Jan 2023 - Present

• Senior Heat Network Consultant

  • Aug 2021 - Jan 2023

• Heat Network Consultant

  • May 2021 - Aug 2021



One Manchester

• United Kingdom
• Online Media

• Heat Metering & Billing Co-ordinator

  • Feb 2020 - May 2021

  - Project co-ordination - Point of contact internally/externally for all issues relating to Heat Metering & Billing- Point of contact internally/externally for all communal electric/gas/water queries- Contract procurement (Utility suppliers, Heat network billing providers, etc.)- Data managing- Producing annual expenditure reports- Revenue recovery- Tariff setting for all Heat Network sites- Ensuring all Heat Networks are compliant in-line with regulations- Co-ordinating all communal meter upgrades from classic to smart



E.ON

• Germany
• Utilities
• 700 & Above Employee

• Customer Service Specialist

  • Nov 2018 - Feb 2020

  - Customer service support for Smart Metering & Billing- Advisor supervision- Staff training- Generating sales- Contract renewals- Setting up payment arrangements & debt recovery plans- Logging/Resolving complaints - Customer service support for Smart Metering & Billing- Advisor supervision- Staff training- Generating sales- Contract renewals- Setting up payment arrangements & debt recovery plans- Logging/Resolving complaints



Restore plc

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Secure Document Storage Operative

  • Sep 2010 - Jan 2017

  - Staff training- Staff supervision- Project co-ordinating- Health & Safety representative- Data entry & monitoring- Issuing work orders- Calculating delivery driver routes- Building customer rapport- Stock counts - Staff training- Staff supervision- Project co-ordinating- Health & Safety representative- Data entry & monitoring- Issuing work orders- Calculating delivery driver routes- Building customer rapport- Stock counts