Experience

Innovative Control Inc

• United States
• Industrial Automation
• 1 - 100 Employee

• IT/OT Architect

  • Feb 2021 - Present



Ennis-Flint, Inc.

• United States
• Civil Engineering
• 1 - 100 Employee

• Information Security Architect

  • Feb 2019 - Feb 2021

  Collaborated with Senior Management to develop and implement an IT security strategy on a global scale, including policies and procedures for disaster recovery incident response and root cause analysis • Implemented a full IT Security program to secure all technical functions within the business, including both IT and OT technologies • Created all policies and procedures while working with senior management to ensure strategies were in line with the business’s goals and priorities • Developed a security awareness program for the business to ensure all employees were aware of methodologies malicious actors use to gain access • Created a method to report phish and other malicious activities to IT for investigation, resulting in a reduction of company-wide phishing emails by 75% • Developed an incident response plan and mitigation procedure, including postmortem root cause analysis • Developed a strong project management program to ensure accurate and timely delivery of both IT and Business projects, using proper Agile Project Management documentation and procedures Show less



Flint Trading Inc.

• United States
• Civil Engineering
• 1 - 100 Employee

• Network Engineer

  • Sep 2016 - Feb 2019

  Responsible for implementation and management of a global network consisting of locations in EMEA, APAC, and North and South America • Configured, maintained, and upgraded all switches and routers for all internal switching. • Monitored the network both internally and externally facing, while proactively ensuring redundancies were continuously active and ready for a failover event. • Exhibited an excellent working relationship with all vendors to guarantee responsiveness and accuracy in work performed • Worked with junior IT staff to ensure understanding of policies and procedures, while gaining technical growth • Developed and maintained a change management program, ensuring complete IT agreement and understanding of possible implications before changes were implemented Show less



South carolina research authority

• Network Engineer

  • Jul 2014 - Sep 2016

  Configured, maintained, and upgraded all switches and routers for all internal switching. Supported and maintained Lync environment for all telephony and messaging, companywide. • Implemented Dell Kace for software distribution and compliance • Implemented both voice and data monitoring software for proactive support (Prognosis and Solarwinds) • Configured and maintained all Firewalls (Cisco ASA) • Implemented and maintained Disaster Recovery plan and testing schedule • Implemented and supported BGP and Multiple ISP circuits for redundancy and DR • Documenting all network topology Show less



South Carolina federal credit union

• Charleston Area, South Carolina

• Lan Administrator

  • Sep 2010 - Oct 2013

  Supervised IT team in hardware installation and maintenance of workstations, servers, and networks. Configured, maintained, and upgraded 150 switches and routers for all internal switching, external branch, and ATM networks daily, in addition to documenting all network topology • Configured and maintained EMC SAN, along with HP Proliant servers with Windows 2008 and 2012. • Configured and maintained I3 VoIP system with POE switches (included IVR support) • Recruited to support corporate network infrastructure and design more effective IT/network architectures to take advantage of technical advances while minimizing total system cost over the life cycle. • Documented physical network topology and associated hardware. • Organized maintenance of information diagrams and other documentation that detailed the location and interaction between servers, data circuits, infrastructure devices, and other network devices and processes. • Conducted security vulnerability assessments and prepared written management reports on reviews. • Experienced in installing and maintaining network monitoring software (Orion NPS, IPAM, and Netflow). • Configured, maintained, and upgraded wireless networks (Brocade RFS7000 with 80 APs and 16 locations). • Managed external vendors for WAN Circuits (Spirit, ATT, Comcast); maintained Corporate Mobile Communications (Cellphones and Tablets) and established written policies and IT network procedures. • Researched and analyzed new concepts, ideas, and techniques in information systems (networking/VoIP). Show less



Windstream

• United States
• Telecommunications
• 700 & Above Employee

• Network Engineer

  • May 2007 - Sep 2010

  Experienced in designing complex network solutions – Sales Engineering for Business Sales Department · Coordinated the installation of new IT systems, including: software, hardware, and peripheral equipment. · Configured, Installed, and maintained a wide fleet of Cisco routers and switches daily · Installed and maintained SIP ATA’s for customer facing VoIP routers and digital telephones · Managed the operations of technology systems and information technology customer support functions. · Supported corporate office (users, systems, network) and customer-facing network (11K+ Internet users). · Implemented Active Directory and Single Sign-on for corporate users (user rights assignments and shares). · Supported Help Desk with solutions, direction, and problem solving for service calls and management. · Performed backups, updated operating system patches, and provided anti-virus configuration and support. · Led in the creation and maintenance of system images as well as the updating and deploying of patches. · Performed daily network support for corporate servers, such as configuring corporate virus protection. · Selected and assigned to provide IT management of VPN for outside contractors (Client and Point to Point). · Reviewed total cost of ownership for system technology, assessing networking solutions to business needs. · Provided assistance with the detection and resolution of issues on server applications and hardware. · Supported development, integration, and testing of network systems in accordance with approved system design; created detailed implementation documents for migrations in support of new systems. Show less



Steven D. Bell & Company

• Real Estate
• 1 - 100 Employee

• Hardware Support Specialist

  • Sep 2005 - May 2007

  Supported corporate users with day-to-day technical issues and branch installations (100+ properties). · Experienced with Help Desk support software; handled multiple calls and several tickets simultaneously. · Troubleshoot software, including Microsoft Windows, Microsoft Office, and company-specific software. · Participated in operations of the Network Engineering group while assigning trouble tickets and projects. · Provided outstanding leadership for rollouts and installations as well as on-going application support. · Expertly built and maintained updated computer images, deployment packages, and system updates. · Demonstrated ability in providing outstanding support to resolve issues found on various application problems, which included: data security, anti-virus software, imaging, backups, and LAN software issues. · Duties included: desktop support within the company, such as: setting up and reimaging desktop computers, upgrading computer systems, and providing superior support for customers over the phone and in person. · Provided organizational leadership on hardware support for desktops, laptops, and printers (network/local). · Performed engineering assignments, ranging from routine to moderately complex, which included troubleshooting and quickly resolving a wide range of network connectivity (LAN/WAN/WiFi) issues. · Was responsible for imaging computers and setting new systems up on domain, using Active Directory. Show less



WilcoHess

• United States
• Retail
• 100 - 200 Employee

• Technical Analyst

  • Mar 2003 - Sep 2005

  Supported POS/Windows cash registers for 300 locations in the Southeast US and the corporate office. · Maintained helpdesk database by using a standard set of IT documentation controls enterprise-wide. · Installed and configured back office accounting software; troubleshot hardware and software applications. · Provided onsite support (i.e. Password Resets, etc.) as well as telephone support of over 50 calls each day. · Built/installed workstations; troubleshot network connectivity issues; repaired printers and fax machines. · Actively dealt with IT issue identification, documentation, escalation, and timely problem resolution. · Directed technical equipment purchases by working with vendors to acquire equipment at reasonable cost. · Supported on all operating systems, network printers, applications, LAN communication, and email. · Experienced to identify security solutions, provide conclusions for IT problems, and multi-task effectively. · Performed IT support duties independently, and maintained a contact list to support of 300+ locations. · Effectively conveyed complex technical information to a non-technical audience clearly and persuasively. · Served as liaison to outside vendors that provided support for technology equipment and materials. · Worked closely with vendors; implemented technology systems, setup guidelines, and improved processes. Show less