Experience

Würth Industry North America

• United States
• Wholesale
• 200 - 300 Employee

• IT Manager

  • Jan 2020 - Present

  As IT Manager, I direct a team of eight onsite and remote engineers, network architects, and system administrators to install, maintain, and optimize network and systems software and hardware for LAN/WAN infrastructure providing supply chain, inventory, and distribution solutions across 110 North American facilities. I liaise with the parent company in Germany to gather requirements, determine best-fit hardware and software solutions, and create and manage roadmaps to integrate cost-effective solutions aligned with a wide range of complex business and industry needs.Key highlights of the value I contributed to Wurth Industries as IT Manager include:• Led M&A effort consolidating seven data centers into one unified solution and re-engineered plans to complete in months instead of years and • Accelerated migration timeframes from 16 to six weeks.• Reduced hiring and training costs by combining five IT teams into one.• Slashed downtime from hours or even days to achieve 99.999% uptime.• Decreased time to resolve printer issues by transitioning 10 separate print services into one managed service solution.• Lowered service desk churn rate from 80% to 1%.• Saved 10% on PC acquisitions per order by switching vendors.• Increased daily shipping output 20%.• Collaborated on an international team to document worldwide infrastructure architecture standards and IT job descriptions. Show less

• Lead Senior System Administrator

  • Feb 2018 - Jan 2020

  As Lead System Administrator, I directed 15 system and service desk administrators to maintain and upgrade systems and network software, hardware, install servers, networks, and user devices, and implement backup and recovery solutions for corporate offices, 175 warehouse and remote locations, and four manufacturing facilities.Key benefits I brought to Wurth Industry as Lead System Administrator included:• Saved $100K+ in first six months by redesigning infrastructure, replacing hardware, and migrating seven companies to one master domain.• Transitioned on-premises data center to Flexential Nutanix hyperconverged infrastructure.• Quickened file server migration time from 18 to seven weeks.• Introduced ITIL and and ITAM service management frameworks.• Developed asset and file server management platform and automated server migrations.• Slashed time to respond to onsite issues from days to hours.• Formalized training and professional development for junior system administrators. Show less



Mar Cor

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Senior Systems Administrator

  • Feb 2013 - Feb 2018

  In this role, I analyzed, recommended, and deployed infrastructure solutions that improved efficiency and productivity and increased capacity and stability. I streamlined help desk workflows and created a self-service knowledge base. I implemented real-time reporting, network monitoring and alerts, and asset and password management. I configured Citrix XenApp servers, Exchange, and Skype for Business. And remotely deployed, updated, installed, and deinstalled software. My key achievements at Mar Cor Purification included: • Designed and built highly-availability data center that minimized chance of outages by 98%. • Migrated from Hyper-V and Citrix to VMware. • Consolidated backup and remote office physical hosts. • Established update procedures for VMware, Citrix, Windows, and SonicWall VPN. • Decreased time to deploy new PCs from days to hours and mitigated downtime via password management site that allowed users to reset passwords. • Implemented mobile device management for Android and Apple products. • Updated file servers and Active Directory schema from 2003 to 2012. • Improved file share access speed 60%. • Equipped meeting rooms with iPads, video conferencing, and companywide WIFI. • Audited sister company to confirm Sox compliance. Show less